David Stevens Email & Phone Number

Town Of Mount-Royal, Qc, Ca

Recruited to lead the transformation of one of Canada’s largest fashion retailers. Reporting to the Founder and CEO, responsible for technology strategy, day to day operations, financial planning, and enterprise-wide project management. Responsible for a team of over 100 people across software development, data and analytics, artificial intelligence, cyber security, infrastructure, and e-commerce development.• Led the roll out a new point of sale system across 300 stores in North America improving operational efficiencies leading to improved in-store conversion rate, system stability and reduced operating costs.• Reduced technology operating costs by ~$1M annually through consolidation of platforms and renegotiating large software deals.• Championed the transformation of project management leveraging Agile Methodology, with a focus of delivering iterative business value faster and enabling business growth using Scrum.• Centralized the service desk and support for over 300 stores across North America significantly improving response times to store issues and reducing wait times resulting in improved stability and increased conversion rate.

Founded and led the start up of a behavioural loyalty platform for events and conferences that improves engagement for exhibitors, creating memorable moments and rewarding attendees for their actions.

Toronto, On, Ca

Advise the Multi-Health Systems executive team on their digital transformation and operational challenges

Toronto, Ontario, Ca

Here, I successfully performed as a strategic leader developing effective strategy, leading exceptional customer experience, and establishing the roadmap aligned with the organizational vision and goals. Additionally, I led the global technology, information security, and data strategies for a $2B worldwide toy manufacturer.➥Driving force overseeing the automation and digitization processes generating a 5% reduction of vendor costs, improving service levels, and boosting productivity, efficiency, and effectiveness.➥Directs the development of a cutting-edge data warehouse centralizing data, comprising operational data and customer data, enabling executive leadership to develop and drive data-driven decisions.➥Mastermind spearheading the restructuring of the technology organization deploying ground-breaking capabilities to empower sustainability and service to business partners.

Munich, Bavaria, De

Here, I was specifically recruited to build and lead the overall technology, marketing, business development, and organizational strategy from scratch. Additionally, I served as a C-Suite executive leading the direct-to-customer platform for the largest reinsurance company.➥Functioned as a distinguished spokesperson and organizational representative at prominent conferences communicating the extraordinary success of the software PEGA.➥Partnered with cross-functional business leaders such as legal and regulators ensuring proper structure and governance of compliance.➥Launched a unique direct to customer insurance platform for North America, creating the innovation strategy, roadmap, and project plan.➥Established a direct-to-customer e-commerce platform for Life and P&C insurance with real-time underwriting technology leveraging artificial intelligence.➥Developed and headed technology, marketing, and sales teams acquiring some of the largest brokers in North America as clients.➥Signed two of the world's largest five brokers onto the platform, earning recognition from the Quebec innovation community.

Winnipeg, Mb, Ca

Here, I successfully led a transformation driving productivity, efficiency, and best practices. Additionally, I functioned as a key executive and digital expert developing and executing strategy and roadmap for one of the three largest insurers in Canada.➥Launched the introductory digital marketing function propelling a 30% rise in customer satisfaction while producing 1K+ sales leads in three months.➥Led the customer experience team and introduced new Agile project management processes to improve development operation efficiencies➥Drove technological and enterprise system transformation in the first three months, building a strategic technology roadmap and securing executive approval and budget.➥ Led the implementation of an enterprise-wide CRM for advisors, call centres, and operations.➥Developed and oversaw the data warehouse comprising structure, processes, and resources to direct the centralization of data, enhance efficiencies, and empower transparency.

Managed the formulation of a digital strategy to grow The Brick’s business and educate employees about the digital universe.Key Achievements:• Delivered digital growth for furniture retailer The Brick through building an e-commerce strategy including operational processes and technological infrastructure.• Maximized store traffic by 10% and web traffic by 22% through creation and execution of The Brick’s national omnichannel promotion ‘Flip It To Win’.• Produced and instructed the third year digital advertising and marketing course at Seneca College

Ottawa, Ontario, Ca

Spearheaded a team of 70 Digital Specialists in Ottawa and Toronto to build new digital platforms and transform the customer experience, reporting directly to the Divisional President.Key Achievements:• Supported Canada Post in becoming the fastest growing digital property in Canada with 51% growth in 2013 and Canada’s largest government site, achieving more visits than any bank and was 7x larger than the US parcel competitors.• Successfully minimized call centre volume by 10% through digital channel engagement.• Advanced and maintained Canada Post’s mobile app status as one of the top three downloaded business apps in Canada over the past three years, resulting in over 100M transactions in 2014 and accounting for 60% of all Canada Post’s digital engagements.

Ca

Nexopia is one of Canada's largest social media networks for youth

Ca

Connect13 is the largest ad network of its kind in Canada. We provide marketers access to over 3.5 million Canadian teens and young adults across the world's largest, most powerful social media platforms. Platforms which include Nexopia, Tagged, Hi5, Myyearbook, Friendster, Myspace and Facebook and more.

As the first Country Manager the goal was to solidify a Canadian presence for the social media giant and grow international reach and revenue.-Grew the audience by 700,000 unique visitors in only 5 months through extensive media partnerships, thought leadership, event marketing and content creation-Built a sales staff and agency relationships to increase advertising revenue by 15% in 10 months becoming the 3rd most profitable territory in MySpace International

Etobicoke, Ontario, Ca

Steered a national team of 20 in Vancouver, Toronto, and Montreal to renew the general classifieds brand and oversee digital and print operations.Key Achievements:• Expanded traffic in the first month by 25% and classified listings by 10% through redesigning the customer experience of the classifieds’ website.• Decreased production costs by 35% while increasing content and revenue, repositioning the print product in key markets.

Winnipeg, Mb, Ca

Canada’s largest digital news property required a digital expert to lead the redesign of the flagship online property canada.com and rejuvenate the online brand-Led the redesign and customer experience of Canada’s largest news destination, canada.com with over 10,000 pages growing audience reach to 20% of the Canadian digital universe-Built several new digital products to drive user engagement and create unique advertising solutions increasing revenue 15% YoY for 3 consecutive years.

Winnipeg, Mb, Ca

Canada’s largest media company needed a digital visionary to launch a youth digital product in order to remain competitive on a national level with the free daily newspapers.-Created the digital strategy and managed the design and development of the website launching the site in 3 months immediately making Canwest a leader in the university age demographic-Built a content team and marketing plan resulting in an 82% growth in traffic and profitability in the first year of operation

New York, Ny, Us

AOL was a pioneer in the Canadian digital universe offering Canadians connectivity and exclusive content to their desktop and through the Netscape portal. -Created Canada’s premiere entertainment destination by securing exclusive previews from Madonna, Beyonce and U2 as well as major movie studios resulting in a 22% increase in traffic -Contributed over $15M in annual revenue by creating branded content solutions for major advertisers

Toronto, Ontario, Ca

Managed a team of 20 producing a daily talk show, managing network operations and OHL hockey

Toronto, Ontario, Ca

Produced over 20 live concert broadcasts and managed daily production, editors and videographers

Produced daily talk shows, Toronto Maple Leafs hockey and Toronto Blue Jays baseball games

Bachelor Of Arts - Ba, Radio And Television

Canada Post Lead 2.0