Led and empowered a 14 member software development team responsible for AWS Connect buildout and migration (migration and operation of 10 contact centers with a combined 1 million+ calls per month), Genesys Telephony (legacy platform), and Oracle OSvC CRM migration to ServiceNowResponsible for Remote Call/Contact Center Infrastructure Software Support and Implementation. Directed the adherence to and administration of Security Solutions and policies.Coordinated with cross-functional teams as a key strategic planner, policy analyst, and technical lead for new and emerging technologies. Managed budgets and implemented cost savings in coordinations with corporate financeSuccessfully converted TDM technology to SIP voice and captured over $500k per month in savings.Developed and enforced IT Governance across the business.Hardware and Software Development and Asset Life Cycle Management

Key Clients include:Alaska Airlines - Data Security Compliance - Seattle, WA - Created, trained, and implemented Third-Party Vendor Data Security Audit process. - Operated the vendor compliance process for the first three years ensuring all vendors, domestic and international, completed the initial assessment.Nokia Global - Marketing Office - London, England - Created and implemented global technical training manual to support the release of the first Microsoft OS Nokia Smartphone platform. - Responsible for appropriate language translations and culturalization of training documentation. - Reviewed and reported on the success of the Nokia “Comes with Music” program across EMEA. Identified significant hurdle to adoption and developed remediation plan.Life4Earth - Office of the COO - Newport, RI - Responsible for the development and implementation of all corporate operations, processes, policies and standards of this early stage startup. - Provide guidance and support of the COO functions to the organization. Also, advising on organizational strategy, business partnerships, and product design. Support data security and overall compliance.Stone Marketing Group - Strategy & Operations - Westminster, CO - Consulted on the development of a corporate business and growth plan to support the expansion of the company.BlipDash Consulting, Strategic and Operational Advisor - Newport RI. - Advised and managed all operational and IT development for this early stage start up. - Responsible for the creation and development of corporate policies, and processes. - Guided the leadership team on the ongoing creation of the business plan as the company pursued their funding and initial growth.

Oversaw the IT and Vendor Management departments while the company was going through extensive reorganization to maintain regulatory compliance. Created and implemented the Vendor Management, IT infrastructure, and Cyber Security programs in compliance with Washington, Oregon, and California State Office of Insurance Commissioners' regulations. Lead the redesign of the company's online customer support portal.All work maintained the prescribed state audit timelines avoiding extensive financial penalties.Completed a full ISO 270001 IT audit including recommendations for addressing issues. Developed full program plan for implementing changes. Lead the implementations for the office of the Director of Operations.Initiated implementation of ITIL processes.

Responsible for all migration of Revolution Analytics IT resources into the Microsoft corporate structure - Worked with Microsoft Venture Integration teams to audit all system and software resources and develop migration roadmap. - Implemented rapid and proper integration of all employee accounts, transition to Microsoft provided employee IT assets, migration of corporate information from Google Apps for Business to Microsoft Office365. Decommissioned all corporate managed facilities. - Lead vendor migration into Microsoft procurement processes. - Performed all migration tasks with extremely minimal disruption to daily operational processes of Revolution Analytics and maintained the rapid development schedule required to meet the remediation needs of the Microsoft purchase and subsequent release of our next version of software.

Created and implemented all operational functions within Revolution Analytics to create a formal corporate, ITIL compliant, IT infrastructureOversaw the design and implementation of all IT infrastructure and cyber security as the company grew from $12M to $300+M/year supporting three US locations, UK, Singapore, and Australian offices.Implemented fully integrated corporate network meeting all capacity needs including connectivity to two international offices (London & Singapore).Designed and implemented the corporate hybrid data center providing Disaster Recovery, Business Continuity and compliant Data Security processes.Acting Director of Cyber Security creating corporate security policy and processes and completing all customer and vendor data security audits. Implemented full set of IT security policies integrating with corporate HR policies and presented through updated employee manual and documents.Created and managed IT Fiscal tracking (divisional ledger). Assisted Finance Director with creating appropriate procurement oversight for the corporation.Developed and implemented hardware standards for all desktop and server systems spanning multiple operating systems.Designed and implemented integrated SAN.Developed and managed Cloud infrastructure (AWS) to support rapidly expanding product development needs.Oversaw operation of Seattle facility including lease agreements.Provided support to the corporate legal team through technical and data security compliance overview of customer and vendor legal contracts.Responsible for all migration of Revolution Analytics IT resources into the Microsoft corporate structure. Worked with Microsoft Venture Integration teams to audit all system and software resources and develop migration roadmap. Implemented rapid and proper integration of all employee accounts, transition to Microsoft provided employee IT assets, migration of corporate information from Google Apps for Business to Microsoft Office365.

Co-founded the company. Performed all functions of the COO, Customer Relations, and Principle Consultant. Implemented a Business Development plan supporting multiple clients throughout the Puget Sound region as well as internationally.Created and operated IT, Facilities, Vendor Management, Customer Support, Finance, and HR operational policies and procedures. Managed all hiring and contracted staff.Seasonal View sustained a 300% growth over the first 4 years.

Managed various support departments including the IT Help Desk, the Desktop Technology Team, and Account Provisioning.

Provided technical support to all company employees. Participated in operational IT project implementations. Performed root cause analysis.

Retails sales, Customer Service, Product Knowledge Training, Inventory Management, Shipping/Receiving