David Storms Email & Phone Number

Indianapolis, In, Us

Whitestown, In, Us

Coraopolis, Pa, Us

Assist athletes with their golfing needs including club fittings, equipment recommendations, minor club repair and general assistance. Additionally, prepare the store for the days activities from necessary cleaning to fulfilling ship from store orders.

Acquired IEA in July 2022

Indianapolis, Indiana, Us

Indianapolis, Indiana, Us

Indianapolis, In, Us

Dual role responsible for developing premium ticketing and engagement opportunities for Indianapolis Symphony performances, manage existing group sales accounts and develop new group sales opportunities.Developed and executed the first Valentine's Weekend VIP package which resulted in additional revenue streams.Solutions focused thinking to provide feedback, ideas and insight to further the Marketing department's reach.Developed additional Yuletide VIP packages for future seasons to add additonal revenue streams and improve the patron experience.Demonstrated ability to connect with patron leads in an effort that retained 77% of group sales for the cancelled series, Kroger Symphony on the Prairie.

Indianapolis, In, Us

Led a team of 8 customer service representatives in the box office operations that grew from $6+ million to $10+ million in ticketing.Managed competing priorities to develop and execute IPL's Yuletide Celebration VIP packages and manage the box office team.Able to meet challenging deadlines through teamwork, exceptional time management and execution of proven ticketing strategies.Developed trust with patrons from single ticket buyers to multi-million-dollar donors with varying ticketing issues based on the fundamentals of listening to concerns and honest feedback. Collaborated across departments to increase sales by developing the new indoor series featuring films plus live orchestra and Sunset Lounge seating area at Symphony on the Prairie. Developed new policies to utilize the Tessitura Database in a more efficient subscription seating process. Improved the physical work space with a precise proposal outlining costs and the necessity for better health. Resulted in opportunity to appropriately rewire the box office. Created training and best practice techniques based on 6 years of Tessitura experience.Acted as co-chair of annual staff campaign resulting in a $3,000 increase over the previous year.

Indianapolis, In, Us

Developed managerial skills in resolution of escalated customer issues, team leadership and scheduling. Solutions focused thinker that increased efficiency by transitioning processes from paper based to excel based forms for internal ticket order processing. Expanded the summer ticket revenue by implementing a targeted ticketing strategy. Contributed to the successes of the following committees: concert coordination, wellness, content creation and communication, and dress circle seating.

Indianapolis, In, Us

Provide quality front line service to patrons by phone, email, or in person while utilizing the Tessitura ticketing software.Managed the Box Office during concert shifts to provide ticketing resolutions for the front of house staff and end of day reconciliation.Expanded the summer concert series parking revenue through a targeted marketing strategy.Developed a customer conflict resolution strategy for concert shifts.Developed strategies using Excel documents to increase office efficiency and improve the internal order processing experience.Liaised with various departments during Prairie Team meetings to provide vital concert information during the Symphony on the Prairie concert season.Tested the new Indianapolis Symphony website prior to launch and presented my documented findings to the Marketing Department.

Provide front line customer service both in person and by phone to ensure a quality experience for every golfer.Utilize IBS tee time reservation and point of sale system to manage our database of golfers and purchases.Actively promote new marketing strategies to increase play and sales of pro shop items.Manage the Outside Staff during operating hours to maintain a professional and positive experience.Point of contact for Tuesday and Thursday night League Chairmen and their assistants to relay pertinent course conditions and information.Reconcile the pro shop and cash registers on Tuesday and Thursday nights.Provide assistance when needed during monthly inventory checks.

Specialized in major project expansion hires for pharmaceutical companies.Reviewed resumes provided by a sourcing recruiter through the iCIMS database.Interviewed candidates based on the specific job criteria and determined if they should be reviewed by the hiring manager.Interviewed Pharmaceutical Sales Representatives in 12 different United States territories.Consistently met quota of 7 phone interviews daily with 5 submittals per day.

Cybersecurity

Ba, Computer Science