David Storms

David Storms Email and Phone Number

Information Technology Support Specialist @ Town of Whitestown, Indiana
Indianapolis, IN, US
David Storms's Location
Indianapolis, Indiana, United States, United States
David Storms's Contact Details
About David Storms

David Storms is a Information Technology Support Specialist at Town of Whitestown, Indiana. He possess expertise in customer service, management, sales, marketing, leadership and 7 more skills. Colleagues describe him as "When I worked with David, I was most inspired by how much he cared about our patrons. He knew their stories, their challenges, their needs. He wasn't there just for a job. He was there because he truly cared about the experience of those attending our concerts. I highly recommend David because compassion and empathy like this is hard to find. And really, when you want someone representing your organization to external audiences, you need someone you can trust who will take care of the customer and remind them why they should continue to support your mission.", "David has one of the best attitudes and is always ready to jump in and lend a hand. He has the kind of personality that you want when a difficult situation arises or a patron is upset and needs to be heard. His people skills, thoughtfulness toward his patrons and his co-workers is exemplary. One of the greatest gifts David has in the workplace is ability to put everyone at ease and find the positive in every situation. He is smart, adaptable and creative. When looking for ways to drive revenue or enhance a patron's experience, David always comes through with ideas that are cost-effective and highly impactful.", and "One of my favorite things about David is that he was always someone I was excited to see. In the event industry, it can be very stressful day in and day out due to the job demands and the long hours. It's important to have people like David who can crack a joke and get everyone to relax a bit. If I only had to recommend David for one skill, it would be his customer service. David was responsible for working with patrons across all levels, starting from the single ticket buyer to our largest donors and season subscribers. Regardless of who he was working with, he would always ensure they had the best experience possible - which isn't always easy! David could one minute find himself trying to determine a patron refund, and the next minute be working with a million dollar donor to find seats for the night's performance. Regardless of the situation, David always entered into it with a "let's figure this out" approach. I think this skill, along with his customer service, is why he was able to continually rise within the organization and was a valued part of any team he was working with."

David Storms's Current Company Details
Town of Whitestown, Indiana

Town Of Whitestown, Indiana

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Information Technology Support Specialist
Indianapolis, IN, US
Employees:
53
David Storms Work Experience Details
  • Town Of Whitestown, Indiana
    Town Of Whitestown, Indiana
    Indianapolis, In, Us
  • Town Of Whitestown, Indiana
    Information Technology Support Specialist
    Town Of Whitestown, Indiana May 2024 - Present
    Whitestown, In, Us
  • Golf Galaxy
    Player'S Assistant
    Golf Galaxy Aug 2020 - Present
    Coraopolis, Pa, Us
    Assist athletes with their golfing needs including club fittings, equipment recommendations, minor club repair and general assistance. Additionally, prepare the store for the days activities from necessary cleaning to fulfilling ship from store orders.
  • Mastec Clean Energy & Infrastructure
    It Service Desk Analyst 1
    Mastec Clean Energy & Infrastructure Dec 2023 - May 2024
    Acquired IEA in July 2022
  • Infrastructure And Energy Alternatives, Inc. (Iea)
    Information Technology Support Specialist
    Infrastructure And Energy Alternatives, Inc. (Iea) Jul 2022 - Dec 2023
    Indianapolis, Indiana, Us
  • Sondhi Solutions
    Associate Consultant - Service Desk
    Sondhi Solutions Jun 2021 - Jul 2022
    Indianapolis, Indiana, Us
  • Indianapolis Symphony Orchestra
    Premium Services And Group Sales Manager
    Indianapolis Symphony Orchestra Mar 2020 - Jun 2020
    Indianapolis, In, Us
    Dual role responsible for developing premium ticketing and engagement opportunities for Indianapolis Symphony performances, manage existing group sales accounts and develop new group sales opportunities.Developed and executed the first Valentine's Weekend VIP package which resulted in additional revenue streams.Solutions focused thinking to provide feedback, ideas and insight to further the Marketing department's reach.Developed additional Yuletide VIP packages for future seasons to add additonal revenue streams and improve the patron experience.Demonstrated ability to connect with patron leads in an effort that retained 77% of group sales for the cancelled series, Kroger Symphony on the Prairie.
  • Indianapolis Symphony Orchestra
    Box Office Manager
    Indianapolis Symphony Orchestra Jan 2014 - Feb 2020
    Indianapolis, In, Us
    Led a team of 8 customer service representatives in the box office operations that grew from $6+ million to $10+ million in ticketing.Managed competing priorities to develop and execute IPL's Yuletide Celebration VIP packages and manage the box office team.Able to meet challenging deadlines through teamwork, exceptional time management and execution of proven ticketing strategies.Developed trust with patrons from single ticket buyers to multi-million-dollar donors with varying ticketing issues based on the fundamentals of listening to concerns and honest feedback. Collaborated across departments to increase sales by developing the new indoor series featuring films plus live orchestra and Sunset Lounge seating area at Symphony on the Prairie. Developed new policies to utilize the Tessitura Database in a more efficient subscription seating process. Improved the physical work space with a precise proposal outlining costs and the necessity for better health. Resulted in opportunity to appropriately rewire the box office. Created training and best practice techniques based on 6 years of Tessitura experience.Acted as co-chair of annual staff campaign resulting in a $3,000 increase over the previous year.
  • Indianapolis Symphony Orchestra
    Senior Customer Care Representative
    Indianapolis Symphony Orchestra Feb 2011 - Dec 2013
    Indianapolis, In, Us
    Developed managerial skills in resolution of escalated customer issues, team leadership and scheduling. Solutions focused thinker that increased efficiency by transitioning processes from paper based to excel based forms for internal ticket order processing. Expanded the summer ticket revenue by implementing a targeted ticketing strategy. Contributed to the successes of the following committees: concert coordination, wellness, content creation and communication, and dress circle seating.
  • Indianapolis Symphony Orchestra
    Customer Care Representative
    Indianapolis Symphony Orchestra Jul 2009 - Feb 2011
    Indianapolis, In, Us
    Provide quality front line service to patrons by phone, email, or in person while utilizing the Tessitura ticketing software.Managed the Box Office during concert shifts to provide ticketing resolutions for the front of house staff and end of day reconciliation.Expanded the summer concert series parking revenue through a targeted marketing strategy.Developed a customer conflict resolution strategy for concert shifts.Developed strategies using Excel documents to increase office efficiency and improve the internal order processing experience.Liaised with various departments during Prairie Team meetings to provide vital concert information during the Symphony on the Prairie concert season.Tested the new Indianapolis Symphony website prior to launch and presented my documented findings to the Marketing Department.
  • Golf Club Of Indiana
    Pro Shop Assistant
    Golf Club Of Indiana Jun 2009 - Aug 2016
    Provide front line customer service both in person and by phone to ensure a quality experience for every golfer.Utilize IBS tee time reservation and point of sale system to manage our database of golfers and purchases.Actively promote new marketing strategies to increase play and sales of pro shop items.Manage the Outside Staff during operating hours to maintain a professional and positive experience.Point of contact for Tuesday and Thursday night League Chairmen and their assistants to relay pertinent course conditions and information.Reconcile the pro shop and cash registers on Tuesday and Thursday nights.Provide assistance when needed during monthly inventory checks.
  • Princetonone Hirepursuit
    Talent Specialist
    Princetonone Hirepursuit Oct 2008 - Jan 2009
    Specialized in major project expansion hires for pharmaceutical companies.Reviewed resumes provided by a sourcing recruiter through the iCIMS database.Interviewed candidates based on the specific job criteria and determined if they should be reviewed by the hiring manager.Interviewed Pharmaceutical Sales Representatives in 12 different United States territories.Consistently met quota of 7 phone interviews daily with 5 submittals per day.
  • West Chase Golf Club
    Assistant Golf Professional
    West Chase Golf Club Mar 2005 - Oct 2007

David Storms Skills

Customer Service Management Sales Marketing Leadership Microsoft Office Outlook Strategy Microsoft Excel Event Management Social Media Nonprofits

David Storms Education Details

  • Blaizing Academy
    Blaizing Academy
    Cybersecurity
  • Depauw University
    Depauw University
    Computer Science

Frequently Asked Questions about David Storms

What company does David Storms work for?

David Storms works for Town Of Whitestown, Indiana

What is David Storms's role at the current company?

David Storms's current role is Information Technology Support Specialist.

What is David Storms's email address?

David Storms's email address is ds****@****ons.com

What is David Storms's direct phone number?

David Storms's direct phone number is +131789*****

What schools did David Storms attend?

David Storms attended Blaizing Academy, Depauw University.

What skills is David Storms known for?

David Storms has skills like Customer Service, Management, Sales, Marketing, Leadership, Microsoft Office, Outlook, Strategy, Microsoft Excel, Event Management, Social Media, Nonprofits.

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