David Clarke Email & Phone Number

Fallston, MD, US

United States

Palo Alto, California, United States

Palo Alto, California

Mountain View, California

Responsible for ownership/management of AT&T, driving strategy and operational efficiencyDriving critical partnerships and expansion projects targeting all segments of AT&T CBS to SCGDeveloping and driving process improvement projects providing AT&T with a better partner experienceDeveloping and maintaining relationships with field management as well as HQ.

Middletown, NJ

Overall Purpose: Researches, designs, plans, develops and/or evaluates new, advanced network technologies by translating requirements or strategic business objectives into final product design. Key Roles and Responsibilities: Work typically includes in-depth assessment of the networked application needs, providing network modeling, prototyping and.

Baltimore, Maryland Area

• Initial focus as team lead was to manage team of 6 implementation consultants focused on rugged and Smartphone deployments of up to 300,000 devices per account.
• Helped to streamline the on boarding process for new customers and created new process documentation.
• Introduced a project-based approach to customer implementation process yielding faster turn around, clearly defined goals and higher customer satisfaction.
• Account Management of major global partners. Responsible for developing key business relationships and growing our offering through the partner channels.

Baltimore, Maryland Area

Airclic and AirVersent have merged to create the new Airclic.

• Took on a new role in Program Management, saving several key accounts by assuring that their needs were exceeded.
• My customers have deployments throughout the US and abroad. Continually sell additional benefits, services, and new features.
• My accounts secured over $3.5 million in annual SaaS revenue and $700,000 in additional “added services” revenue.
• As an implementation consultant and specialist, I visited new clients onsite and reduced implementation cycle time by 75% saving considerable time, expense, increasing client ROI and recognizing significant additional.
• Identified a device management solution to replace our current vendor. Developed relationships with many of the largest vendors and negotiated low rates to levels never previously offered. Identified a pilot client and.
• Aiding in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts

• Consistently completed all QA responsibilities ahead of schedule and aided in early completion of release testing. Created and ran test scenarios using program management and QA experience to debug issues within the.
• Configure and maintain system test environments; writing, preparing and executing test cases, plans and reports.
• Performed testing on a Java based systems
• Perform test maintenance and defect tracking; analysis, diagnosis, and identification of suggested solutions.
• Created and executed all test cases on a release basis for a handheld/web based application
• Responsible for generating and maintaining all test scripts upon release of new software.

• Troubleshoot and develop technical solutions related to software/hardware and setup errors for field engineers, technicians, and customers
• Work with carriers to update and test software
• Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
• Software Support Engineer with Client/Server responsibility and GoodLink Administrator - Blackberry Enterprise Server(Bes) Admin.
• Built and maintained relationships with many of Airclic’s largest customers and partners.

• Run test cases on Medicare software and validated the results
• Work with carriers to update and test software
• Implement quarterly releases of software to carriers nation wide
• Coded and designed informational web site for internal use of over 400 employees

• Leadership skills acquired
• Worked independently and with a team to organize informative and fun events
• Worked with residents to help them adapt to living on their own
• Awarded RA of the year in 2 years consecutively by my co-workers
• Awarded program of the year by my co-workers

Bs, Business Information Systems

Activities and Societies: • GPA 3.08 • Held leadership roles • Recognized as a distinguished student by Villa Julie Collage and Who’s Who.

Education record