I'm the owner of a small-business providing technology and web solutions.

I drive the most valuable cargo in the world from point A to point B at the highest possible standard. I help people get to where they need to go, safely and provide the best customer service. Setting the highest standard for the ride-share experience.

Antique and modern firearms research, Internet auction manager, photography, graphic design, social media marketing and primary IT support. Created the existing HTML code with attention to detail and professional design for their main auction item posts. Overhauled network switch, helped with network printer issues, wireless audio network speaker, studied POS system and helped fix multiple POS issues, including cloning a failing hard-drive from primary QB POS machine before it could fail (would have completely stopped their business from transactions or helping customers fully if it was not cloned to a new SSD). Gave an entire small business technology network and security assessment. Learned new software for the industry, and how the internal process works for background checks etc. Created advertisements, helped the manager with photos and editing. Created social media network ad templates.

Help rotate sheets of aluminum and steel to be cut and punched out and stacked to be directed and transferred to the welding department. Cleaning the laser machine was extremely labor intensive and required multiple people to complete at least once a week. Learning what programs to run depending on the paint marker labels and paperwork given. Learned to operate the machine, clean, maintain. I also was required to drive a gas-powered and electric forklift, handling extremely heavy uneven and unbalanced amount of materials on a pallet. Learning all the parts that are cut that are required to complete a whole part for the RV and trailer-hitch towing products.

Park Industries Titan Certificate of Training. Produce software programs that have previously been tested in the virtual software and ran through tests. Countertop production starts with converting the designs that come from mapping out the kitchen / batch areas with laser measurement devices creating a perfect template to design per customer requests. Taking photos in a specific trained way helps process along existing customer requests for the library of granite and other slabs of materials. Helping out the other employees with the Park Industries TITAN. The machine needs constant maintenance in order to keep running efficiently, which includes sweeping off debris from the table, maintaining the sand reservoir, and so on.

Coordinate Help Desk ticket board, Automated Call Distribution system, e-mails/follow ups, calls, SMS, other notifications, create reports, assign tickets to proper support techs, update KB articles, update client configuration files, maintain customer service quality and assist with service ticket scheduling and technical support throughout Tier 1 - Tier 3 and Dispatch. Project management, e-mail migrations from IMAP/Google Apps/Network Solutions/Etc to Office 365. Active Directory intermediate maintenance, hardware/software diagnostics, remote control software, network AV deployments, Web work such as modifying pages, adding content, diagnosing issues with WordPress and other CMS and sites. E-mail marketing material such as e-mail signature creation. VoIP desk phone support, Experience working with Azure, Auto Desk CAD, Adobe DC, Office 365, Intermedia Exchange server, HR hiring/firing assistance. Cellphone e-mail setups and support (iPhone / Android). Virtual Machine intermediate experience. Backup devices and software maintenance and monitoring. Xerox, HP, Brother, Ricoh/Savors printer copier device maintenance and support.

Coordinate Help Desk ticket board, Automated Call Distribution system, e-mails/follow ups, calls, SMS, other notifications, create reports, assign tickets to proper support techs, update KB articles, update client configuration files, maintain customer service quality and assist with service ticket scheduling and technical support throughout Tier 1 - Tier 3 and Dispatch. Project management, e-mail migrations from IMAP/Google Apps/Network Solutions/Etc to Office 365. Active Directory intermediate maintenance, hardware/software diagnostics, remote control software, network AV deployments, Web work such as modifying pages, adding content, diagnosing issues with WordPress and other CMS and sites. E-mail marketing material such as e-mail signature creation. VoIP desk phone support, Experience working with Azure, Auto Desk CAD, Adobe DC, Office 365, Intermedia Exchange server, HR hiring/firing assistance. Cellphone e-mail setups and support (iPhone / Android). Virtual Machine intermediate experience. Backup devices and software maintenance and monitoring. Xerox, HP, Brother, Ricoh/Savors printer copier device maintenance and support.

I WORE multiple hats. Fixing computers is just the beginning of my responsibilities. I help the company by bringing good classic wholesome and personable customer service. Consisten attention to detail, organization, and management is key to providing our customers with the greatest PC repair shop experience there is possible. Going the extra-mile is just a bonus that our customers receive when we work with you. Technical skills required range from repairing an LCD hinge without ordering extra parts when not necessary, laptop screen replacements and other repairs completed within the hour when part is available. Viruses, rootkits, adware, malware, junkware, ransomware, popups, performance issues, freezing, slowness, and all of the above are also a handful of the issues taken care at the shop. Consultations for upgrades, performance assessments, diagnostics, and much more. We also have onsite, remote tech support, and even provide monthly maintenance contract work for our business customers. Besides the routine benchwork that I provide for my neighborhood's customers, I also provide web design and content management services to our company in order to provide our customers with the best available information they need before contacting us. We run a monthly blog that provides our customers with great information regarding technology, security, and data privacy. Check it out at www.getpcfix.com/blog/

Actively listen to customer needs and offer appropriate education of products and services to prevent churn.Respond real time to customer Inbound questions and problems.Make outbound calls to touch base with new customers, determine if satisfied or need help, and ensure the customer is satisfied with their new installation.Utilize resources to up-sell and explain competitive edge.Effective use of persuasive techniques to overcome objections. Educate customers in the use of installed products, service offerings, billing, charges, and product features.Resolve customer complaints and situations calmly and courteously.Troubleshoot and resolve service and technical problems using remote control tools with PC/MAC and tablet.Troubleshoot and resolve issues when the customer is using a smartphone app.Meets retention, sales and customer service performance metrics.Explain and instruct the customer on the value and operation of the product and service.Retain customers at high risk for churn.

I work as a Learning Resource Center assistant and as a tutor helping students with their Web Design & Development homework, projects, and finals within International Academy of Design & Technology of Seattle. Also worked here when they switched names to their sister college Sanford-Brown College of Seattle

Buy, sell, give estimates of used & new cellphones, strike deals, help customers with needs, unlock GSM network cellphones, jailbreak iOS devices, iPhone repair, etc

Inspect vehicles using the governed Manheim Insight Auto Grade / NAAA standards.

Drive cars for auctions, spot cars in proper locations.

Install, maintain, and upgrade point of sale technologies for the restaurant and retail industries. (i.e.: McD, BK, Taco Bell, Subway, Sonics, Panara Bread, Jack in the Box, etc...)Drive-thru systems, wireless headset systems, and others such as digital menu board systems.

Created detailed block diagrams using AutoCAD2002 from server rack audio/video/data equipment manuals for the design director to implement into the project.

Sold computers to customers. Point of Sale system, inventory at the end of the month, answered phone calls, repaired computers, support customers. $9.00/hr

Helped collect old coax cables from telephone pole lines, also had to control cables near the road-sides, after all cable is down we load it up and haul it to a recycle center. (Temporary)