Dave Thompson 🔴🔵🟢🟡 work email
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Dave Thompson 🔴🔵🟢🟡 personal email
20 years working as an experienced senior manager at Speedy. I have had major successes managing large projects in today’s corporate environment involving 3rd party suppliers, contract staff, business stake-holders and internal service providers, extensive experience of systems implementation and change management resulting from acquisition, restructure and improvement, including data migration and integration.Through a broad knowledge of business systems and procedures I have made consistent and valuable contributions to company profitability, staff development and working efficiencies over many years. Consider myself as somewhat of a hybrid - having both expert technical skills and relevant business commercial acumen.Currently responsible for managing our newly created Digital Development Team, along with technical responsibility for the SQL DBA Team. Also responsible for Data Governance / Data Quality where we are trying to embed a culture of data ownership across the business to help improve the viability of a digital transformation programme.Team Player with good communication skills at all levels, confident & experienced in dealing with both Customers & Corporate Management reporting directly to the CIO. Achievements include:• Managing the design and implementation of Dynamics AX including technical integration and the design, testing, delivery and assurance of all the associated (complex) data migrations.Specialties: Data Governance, Enterprise Architecture, Dynamics AX2012, Dynamics CRM, ERP systems, 3rd party systems integration, supply chain operations, e-commerce, outsourcing, acquisition integration, business process re-engineering and change management. Engagement and management of contract staff, management of 3rd party supplier relationships. Operational planning, implementation and management, Data Integration, Microsoft SQL Server, Microsoft SSIS, Legacy Data Conversion.
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It Technical DirectorSpeedy HireWigan, Gb -
It Technical DirectorSpeedy Hire May 2023 - PresentNewton Le Willows, Gb -
Enterprise ArchitectSpeedy Hire Apr 2021 - Apr 2023Newton Le Willows, Gb
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Head Of DigitalSpeedy Hire Nov 2019 - Apr 2021Newton Le Willows, Gb
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Enterprise ArchitectSpeedy Hire Jun 2015 - Nov 2019Newton Le Willows, GbResponsible for the creation and management of our Digital Development Team who are responsible for our digital portfolio (corporate website, mobile app, punch-out system, internal web apps etc.).Along with overall responsibility for Data Governance / Data Quality across the organisation, where we are trying to embed a culture of data ownership across the business to help improve the viability of the digital transformation programme.Also responsible for our AX2012 environment, this includes all server infrastructure and covers system performance at all levels - 16 AOS’s with SQL Server 2012 in High Availability (Always On). Being responsible for performance provides me with a hands on approach to processing within the application and therefore high functional knowledge along with the infrastructure aspect, this helps identifying performance issues across the entire stack.I also manage our internal SQL DBA team, who manage the entire SQL database estate (some 500 databases), but my main focus is our AX2012 SQL infrastructure.
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Application Support ManagerSpeedy Hire May 2012 - May 2015Newton Le Willows, GbResponsible for the Application Support Team at Speedy Services. My main responsibility was to support for the Speedy application portfolio – we were responsible for the ongoing maintenance & IS support for applications across the whole of the business. The systems include Microsoft Dynamics AX2012, Dynamics CRM 2011/2013, Sharepoint, plus all other related / integrated systems, including system environment management and performance.We act as the main point of contact for users company-wide and play a key role in driving changes to improve business processes through ongoing systems review in order to identify areas of improvement within the system and its use.Our responsibilities included performing system implementations and upgrades ensuring all changes are done following recognised industry best practices and IS processes and deliver identifiable business benefits from the existing applications; building on the existing platforms.Providing both root cause analysis alongside standard incident management, in line with agreed SLA’s and mechanisms for continuous improvement.
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Data Governance ManagerSpeedy Hire Oct 2010 - May 2012Newton Le Willows, GbThe role of Data Governance Manager incorporated direct responsibility for the overall management of the maintenance, control, accuracy and integrity of Speedy data. The role is business critical to day to day operations as well as to a number of strategic projects ongoing. Single point of contact for data escalation and incident management. I was appointed this role primarily because of my deep understanding of Axapta (functionally, hardware architecture and database design) so understood where data issues could arise, and could support the business from within the business. This gave me a greater insight of corporate operations and strategy.I was responsible for developing a data quality charter and aligning it to the company strategy. This involved senior stakeholder management as it was a major initiative and culture change across the organisation. This was presented to the Executive management team for approval.Responsible for a team of 21 including DBA’s, Data Quality Analysts, Business Analysts and Data administrators. The role was specifically targeted to improve data quality within the organisation. Achievements include:• Development of a new arm to the team responsible for Data Quality.• Implementing Improvement KPI’s across companywide departments.• Standardisation and centralisation of key processes and controls for all static data domains across the business.• Introduced meaningful metrics linked to team objectives.Regular attendee to the IRM UK MDM and DG Conferences, building strong relationships with industry leaders and practitioners, keeping up to date with relevant data management frameworks and solutions.Regularly met peers across different industries to share knowledge and best practice.
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Data Services Manager - IntegrationSpeedy Hire Aug 2009 - Oct 2010Newton Le Willows, GbI was responsible for Data Services – which included Database Administration (Oracle & SQL Server DBA’s), data integration & migration - using SSIS to other mission critical or external systems.This included support, maintenance and development of 30+ SQL Servers and 6 Oracle databases ranging from SQL Server 2005, 2008R2, to Oracle 9i & 10g)This included developing PDP’s for each employee aligned to company strategy, the department direction and their personal goals. Achievements include:• Conversion of 10 legal entities into a Single Company onto MS Axapta, (circa 125,000 Live Hire Contracts with 0.5m+ contract lines, 1m Assets (including financial transactions worth £260m), £110m outstanding Sales Ledger Transactions , plus all relevant static data) and subsequent reconciliation – all during a single weekend.• Conversion of the Main Call Centre Operation onto Axapta from the legacy application – 28,000 Contracts – and subsequent merger with already existing depot contracts.
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Senior Technical ConsultantSpeedy Hire Sep 2006 - Aug 2009Newton Le Willows, GbA senior member of the IT systems implementation team reporting to the CIO, managing the design and implementation of Dynamics AX including technical integration and the design, testing, delivery and assurance of all the associated (complex) data migrations. I developed and managed processes for the accurate and efficient conversion of data from Speedy operating company legacy systems - this included the technical development & co-ordination for conversion of data from the legacy systems along with all data from any company we acquired. This involved detailed investigation of the operating / financial systems of both our own companies or acquired companies, specification writing for all master and transactional data migration, then development of conversion databases using complex cross reference models.I was 3rd line support with regards to the rollout of all new systems – ranging from Dynamics AX ERP & ERS, Networking Issues, Desktop & Application Support, and Training Support – this roll was if our helpdesk or regional support could not solve the issue and a solution required a more technical understanding of the systems.• Successful roll-out of 10 companies (500 Depots) onto Dynamics AX – this is currently at 2000 users (Biggest AX3 rollout in Europe)• Successful integration of 3 newly acquired companies onto Dynamics AX – including Hewden (our biggest acquisition to date [180 Depots])
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It Manager - Speedy DirectSpeedy Hire Apr 2003 - Sep 2006Newton Le Willows, GbThe role involved the design development and delivery of 140 seat call centre applications covering inventory, invoicing, sales analysis and CTI/CRM integration using MS technologies. Infrastructure configuration and support for desktops, laptops, servers & the Inter-Tel Axxess Telephone Switch. I was also responsible for all management reporting to the FD & MD.From my initial employment to September 2006 I saw the business grow from 25 employees with a Weekly Hire Figure of £185k to over 140 with a figure of £2m a week – this increase in turnover was helped by a significant improvement in productivity of each hire controller, most of which was driven by the implementation of new bespoke IT systems. One of my main roles was being involved with Major Customers, understanding what they were trying to achieve as a business, then implementing a technical solution which would benefit the customer by dealing with the call centre whether this was purely an operational advantage or improving efficiency through their own purchasing departments.
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Senior EngineerArmstrong Communications Apr 2000 - Apr 2002The role involved customer support, maintenance and installation of the Inter-Tel Axxess System along with Armstrong’s own Agent Suite software and Swan’s Callview call management software. Armstrong is a provider of CTI solutions to the call centre environment, as Project Engineer my role is diverse and I have developed a solid understanding of call center operations including ACD, IVR and statistical analysis. I have managed the implementation of call center solutions comprising of intelligent call routing systems, database integration and screen popping.
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Telecoms EngineerDigital Exchange Communications Ltd 1998 - 2000The role involved managing customer installations either as sole engineer or acting as Project Leader within a small team of engineers for larger installations. As first point of contact to the customer, I was ultimately responsible for the successful commissioning of the whole system and all after-service activities including customer satisfaction surveys & problem resolutionPromoted to Technical Support Engineer following internal re-organisation and successful internal interview. The role involves technical support to all field engineers along with any customer technical queries. Responsible for management and re-organisation of the faults department.
Dave Thompson 🔴🔵🟢🟡 Skills
Dave Thompson 🔴🔵🟢🟡 Education Details
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University Of Central LancashireChemistry -
Wigan College Of TechnologyBiology A-Levels
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St Edmund Arrowsmith Rc High School
Frequently Asked Questions about Dave Thompson 🔴🔵🟢🟡
What company does Dave Thompson 🔴🔵🟢🟡 work for?
Dave Thompson 🔴🔵🟢🟡 works for Speedy Hire
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Dave Thompson 🔴🔵🟢🟡's current role is IT Technical Director.
What is Dave Thompson 🔴🔵🟢🟡's email address?
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What schools did Dave Thompson 🔴🔵🟢🟡 attend?
Dave Thompson 🔴🔵🟢🟡 attended University Of Central Lancashire, Wigan College Of Technology, St Edmund Arrowsmith Rc High School.
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Dave Thompson 🔴🔵🟢🟡 has interest in Scuba Diving, Rc Helicopters, Member Of Ashton In Makerfield Golf Club, Golf, Digital Photography.
What skills is Dave Thompson 🔴🔵🟢🟡 known for?
Dave Thompson 🔴🔵🟢🟡 has skills like Integration, Business Analysis, Business Process, Business Intelligence, Erp, Change Management, Databases, Management, Data Migration, Sharepoint, Microsoft Sql Server, Crm.
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