Dave Tilney Email & Phone Number

Santa Clara County, California, United States

Technical Services Manager at ComputerCareLead multiple teams at Uber, ComputerCare Seattle, ComputerCare South San Francisco, and ComputerCare Headquarters Santa Clara.Worked with each team lead to ensure their teams were performing at the highest standards, set forth by their onsite host or our company standard. Held weekly meetings with team leads to.

Mountain View, California Area

Led a team of 10 Apple, HP, Dell and Lenovo certified techniciansLed a team of 3 iPhone and Google Pixel techniciansEnsured techs were following repair guidelines set forth by manufacturers. Provided all necessary tools and trainings to meet certification requirementsGive disciplinary actions where requiredResponsible for interviewing, hiring, and training.

Mountain View, California, United States

Led team of 8 Apple, HP, and Lenovo certified technicians at Google a site in Mountain View, CAManaged team device output and assisted techs where technical support was needed.Responsible for monthly cycle counts for over 10,000 Google owned devicesResponsible for investigating any missing devices.Prioritize repair of specific device types as needed by.

Palo Alto, California, United States

Provide in warranty and out of warranty hardware repairs to Mac and PC laptops.Work with manufacturers to provide tools, parts, and technical support.Accurately diagnose and repair high volume of computers from companies around the Bay Area, large and small. Provide phone and face to face support to customers.Offer training and work around solutions to.

Chico, California, United States

Lead a team of 7 Apple, HP, and Lenovo certified technicians at Facebook storage warehouse.Responsible for performing my own repairs, as well as ensuring techs were following all processes and procedures set forth by ComputerCare and Facebook.Responsible for training new techs, providing tech support to all techs.Ensured technicians stayed up to date on.

South San Francisco, CA

• Provide second level support, on the Genentech campus, to over 10,000 users of all levels; including executives, scientists, and facilities workers. Deal with hardware and software issues on Apple and PC computers.
• Break down laptops, desktops, workstations and networked printers and replace damaged or defective parts utilizing parts in our current inventory or ordering parts from the manufacturer.
• Recover data from defective and damaged hard drives, or hard drives with lost volumes and file system errors.
• Maintain a queue of 10-20 calls assigned to me at any given time and as escalated by our queue manager and from the service desk.
• Provide support to customers via email, telephone, remote desktop connection and onsite visits. Prioritize calls based on severity level and customer needs.
• Diagnose and TCP/IP network connections.

South San Francisco, CA

• Monitor Xerox network printers via Centreware.
• Perform general maintenance, clear paper jams, replace ink and toner cartridges and install printer maintenance kits.
• Create and close cases for all printers that are serviced.

Santa Clara, CA

• Provide hardware and software support for remote HP sales representatives in the field and walk-ins.
• Reimage and recover data, configure hard drives, install software and ship computers and hard drives back for next day delivery.
• Maintain, track and configure over 100 loaner computer systems to be shipped to our field customers.

Santa Clara, CA

• Ship new and repaired computer systems to customers using FedEx and Airborne.
• Receive parts for technicians and return defective parts to the manufacturers.
• Manage and track inventory of incoming computers and parts.
• Ensure all parts and product quantities were accurate