Dave Timmer Email & Phone Number

Saint Paul, Mn, Us

Eagan, Minnesota, United States

Greater Minneapolis-St. Paul Area

Ensure major incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to customer service.Act as point of contact and escalation for support groups and internal business units during recovery of major incidents.Identifies incident owner to lead the incident process during major incidents.Provides timely and accurate communications on impact to the appropriate distribution lists and senior leadership. Initiate actions to fix potential interruptions to service identified during a Root Cause Analysis meeting.Diagnose faults and determine whether new incidents are related to known errors or existing problem records.Facilitate and coordinate root cause analysis meetings and technical recovery calls.Lead and facilitate post incident reviews among cross-functional teams into high impact faults.Manage root cause analysis between technical teams.Initiate actions to fix interruptions and minimize impact to customers caused by errors/faults in multiple IT infrastructures.Part of a global team that manages assigned problems from incidents identified within any of the Thomson Reuters Data Centers.

Eagan Mn.

Initiate actions to fix potential interruptions to service identified during a Root Cause Analysis meeting.Diagnose faults and determine whether new incidents are related to known errors or existing problem records.Facilitate and coordinate root cause analysis meetings.Lead and facilitate post incident reviews among cross-functional teams into high impact faults.Manage root cause analysis between technical teams.Initiate actions to fix interruptions and minimize impact to customers caused by errors/faults in multiple IT infrastructures.Part of a global team that manages assigned problems from incidents identified within any of the Thomson Reuters Data Centers.

Eagan, Mn

Initiate actions to fix potential interruptions to service identified during a post incident review.Diagnose faults and determine whether new incidents are related to known errors or existing problem records.Facilitate and coordinate technical meetings.Lead and facilitate post incident reviews amongst cross-functional teams into high impact faults.Manage root cause analysis between technical teams.Initiate actions to fix interruptions and minimize impact to customers caused by errors/faults in multiple IT infrastructures.Part of a global team that manages assigned problems from incidents identified within any of the Thomson Reuters Data Centers.

Eagan

Initiate actions to fix potential interruptions to service identified during a post incident review. Diagnose faults and determine whether new incidents are related to known errors or existing problem records.Facilitate and coordinate technical meetings. Lead and facilitate post incident reviews amongst cross-functional teams into high impact faults. Manage root cause analysis between technical teams. Initiate actions to fix interruptions and minimize impact to customers caused by errors/faults in multiple IT infrastructures.

Served as a floating manager assisting at high profile, sales volume, and traffic events.

Reconciled all general ledger accounts on a monthly basis for profit and loss statement. Created business case to influence client to subsidize account. Daily operations as required.

Daily and catering menu planning, development and production.Multi-unit operator for NWA and United Airlines Red Carpet Club.Served as traveling manager to assist distressed and new accounts.Upheld Sodexo food, quality and service standards.Opened bistro, dining room and care center for flagship senior living facility.Acted as Safety Committee Coordinator educating employees on company safety standards.

Achieved or beat financial goals, including COGS and labor.Redesigned service line to improve production and reduce ticket times.Scheduling, ordering, inventory and daily operations.

Training and development of KMs for new franchise openings.Upheld franchise quality standards for both restaurants.Initiated cross training program for line level staff.Reduced kitchen turnover by 100%.Developed recipes, portion size, pricing and menu for hotel catering.

Bachelor’S Degree, Information Technology, 4.0

Associates Degree, Chef And Management Technology