Senior Field Analyst
CurrentI create analytical models and dashboards in Power BI and Excel to show service history by machine, customer and territory. The models show details down to the part level which show the frequency of breakdowns and can also help to identify the root causes. I also develop parts analytics summaries to show the parts most often used which can indicate consistent problems. These levels of detail give the service technicians and sales reps a detailed view of each customer and machine.I show these analytics through Power BI dashboards for a more general overview as well as through complex spreadsheet summaries for a very specific view at various levels of detail.