• Provide direct program analyst support to Program Manager and division staff. • Prepare and deliver program presentations and briefings in support of projects.• Support investment planning decision activities for programs in portfolio to include review of artifacts, coordination, signatories, pre-briefings and follow-on actions or meetings.• Track and monitor of actions items and data calls.• Compile bi-weekly project status report and distribute it to stakeholders.• Schedule, facilitate and support organizational meetings.• Serve as back-up timekeeper and travel arranger for division personnel.

● Facilitated project meetings including scheduling, recording, and distributing minutes, and following up on action items ● Facilitated administrative logistics and onboarding/offboarding new project personnel ● Prepared and submitted client monthly performance measurement reports ● Content management support for internal site and intranet● Gathered project information from teams to compile bi-weekly bulletin and distribute to stakeholders● Provided support to COMET AEA and Federal Marketplace Project Managers● Completed special projects as needed

● Managed 6500+ IT equipment to include property accountability, physically tagging and uploading records into the property management systems and conducts physical inventory of 700+ items with 100% succession annually.● Provided support to Center Delivery Manager including correspondence inquiries, memoranda, formal letters, escalation, SLA, and executive summaries.● Prepared instructions, operating policies, procedures, and training manuals to ensure accomplishment of program goals and objectives.● Developed and implemented plans to communicate new initiatives, policies, and key messaging around priorities. ● Prepared communications to both internal stakeholders, and convey project status updates, and maintain checklists.● Tracked and ensured successful resolution of open issues and escalate them to management, as needed.● Collaborated with various teams to determine needs, establish priorities and coordinate efforts related to the program.● Assisted in identifying and implementation of continuous process improvement. ● Monitored workflow by administering Remedy Change Request (CRQ)/work orders to team members and ensures ticket metrics and deadlines are met.● Worked in partnership with 5+ buyers, engineers and respective vendors to address deliverable issues in order to meet customer satisfaction expectations.

• Provided project coordination support to the Chief Human Capital Officer, Deputy and four HR Division Directors (Talent & Strategy, Workforce Planning, HR Services, Business Operations) • Tracked and monitored action items within the Headquarters Action Tracking System (HATS) for Human Capital • Research and analysis projects related to human capital • Scheduled annual performance plan meetings for executives • Supported Directives Manager with tracking Agency policy’s for review, concurrence and approvals• Scheduled interviews and performance plans for executive positions within department• Corporate recruiting: writing position descriptions, phone screens, scheduling interviews and on-site support• Managed distribution and contact lists• Compiled monthly reports to meet contract deliverables• Gathered information from stakeholders for contribution to monthly newsletter• Assisted with logistics coordination for Awards Programs/Ceremonies• Backup IT POC for any IT related requirements of the organization • Revamped Standard Operating Procedures (SOP) documentation as needed to ensure correct information is disseminated• Initiated Enterprise Service Desk (ESD) and Facilities Help Desk (FHDS) tickets

• Provided executive-level administrative support to Senior Agency Information Security Officer and Deputy of the Cybersecurity and Privacy Division as well as support 10 civil servant personnel• Communicated with external government stakeholders, external parties and internal team members • Scheduled interviews and performance plans for executive positions within department• Managed multiple distribution lists • Tracked travel budget per fiscal year• Travel Tier and Arranger in support of the Office of the Chief Information Officer• Organizational approver and point-of-contract for the NASA conference tracking system• Lead for administrative support staff• Trained administrative staff on functions, applications and overall division management in administration capacity• Served as liaison for catering, building access, audio visual, video teleconferencing system for high-profile meeting

• Supported Associate Chief and Deputy Information Officers of the Cybersecurity and Privacy Division • Supported Associate Chief and Deputy Information Technology Business Management Division• Supported Senior Cybersecurity Officer• Effectively communicate verbally or written with government stakeholders, external parties and internal team members • Organized logistics for security briefings • Managed planning of internal trainings for staff• Provided technical and facilitation support for governance board meetings• Travel arranger for civil servant staff members • Tracked internal FY travel budget• Generated, monitored and updated internal team action items• Maintained document management library• Point of Contact for IT-related service requests in enterprise service system• Scheduled, compiled and routed memorandums, letters or briefing packages• Ordered and stocked office supplies

• Created and managed service requests throughout project lifecycle • Effectively communicate verbally or written with government stakeholders and internal team members• Created and tracked project schedules utilizing MS Project• Utilized MS PowerPoint to create deliverable documents and charts for weekly meetings• Compiled monthly statistical report utilizing Google Analytics • Supported team collaboration throughout various projects• Performed peer review of documentation per software development life cycle• Compiled and disseminated meeting minutes• Administered SharePoint site

*Sharepoint Administrator • Presented PowerPoint charts at weekly meetings• Administered action tracker system• Distributed action tracker items and verify completion with team• Served as meeting facilitator for biweekly meetings• Maintained Paid Time Off (PTO) schedules for team• Developed and perform systems integration and user acceptance test plans/test scripts• Responsible for identifying, prioritizing and tracking test defect discrepancies through systematic testing using QA tools• Reproduced errors and ensure defects are repaired• Effectively communicated results to collaborative team • Created complex test scripts and User Operations Guides • Assisted in managing service request for team priority• Lead status meetings on projects for stakeholders

• Served as Administrator of internal online collaboration tool• Tracked and troubleshoot broken links within the application• Handled administration user account related duties • Documented and Updated user training/operation guides for clients• Distributed action tracker items and verify completion with team• Maintained team availability for project release deadlines/also communicate project results to team • Presented PowerPoint charts at weekly meetings/status reports to stakeholders • Developed and perform systems integration and user acceptance test plans/test scripts• Assisted in managing service request per project