Senior Program Analyst
Washington D.C. Metro Area
● Managed 6500+ IT equipment to include property accountability, physically tagging and uploading records into the property management systems and conducts physical inventory of 700+ items with 100% succession annually.● Provided support to Center Delivery Manager including correspondence inquiries, memoranda, formal letters, escalation, SLA, and executive summaries.● Prepared instructions, operating policies, procedures, and training manuals to ensure accomplishment of program goals and objectives.● Developed and implemented plans to communicate new initiatives, policies, and key messaging around priorities. ● Prepared communications to both internal stakeholders, and convey project status updates, and maintain checklists.● Tracked and ensured successful resolution of open issues and escalate them to management, as needed.● Collaborated with various teams to determine needs, establish priorities and coordinate efforts related to the program.● Assisted in identifying and implementation of continuous process improvement. ● Monitored workflow by administering Remedy Change Request (CRQ)/work orders to team members and ensures ticket metrics and deadlines are met.● Worked in partnership with 5+ buyers, engineers and respective vendors to address deliverable issues in order to meet customer satisfaction expectations.