Davette Taylor-Harris, Ma Email & Phone Number

Raleigh, North Carolina, United States

• Managing the ADA functional assessment process and assessing applicants’ ability to use fixed route service. Provide alternative transportation options for applicants. Schedule transportation to assessment for new.
• Ensure FTA compliance and contract adherence within MTM standards. - Conduct a monthly average of 50 assessments (including Transit Skills Assessment, Mini Mental Status Exam, Tinetti Balance and Gait Test and.

Atlanta Metropolitan Area

• Screen callers to determine their needs and barriers to accessing services. Respond and educate older adults, their families and community partners regarding aging-related resources. Provides transportation options to.
• Discuss transportation options to callers and assist in enrolling callers in programs when appropriate.- Counseled 93 callers about their transportation options and enrolled 48 callers into the On The Go transportation.
• Resolve 72% of callers’ inquiries regarding accessing community services within the same day.
• Train JF&CS staff on transportation policies and procedures and helped implement 2 process improvements since January 2022.
• Coordinate 10 wheelchair rides weekly.

Atlanta Metropolitan Area

• Managed the ADA functional assessment process to create communities without barriers, connecting over 12K paratransit riders with healthcare and community resources. Led a team of 5 contingent employees, while managing.
• Administered a contract budget of $2.7M; encompassing staff development and retention, program evaluation and finance management. Delivered continuous profitability of ~15%, exceeding organizational expectations.
• Established electronic process to provide simplified assessment for applicants enabling 1-day determination eligibility and seamless delivery of services to applicants and riders.
• Collaborated with interdepartmental personnel to attain uniformity with other functional areas (Eligibility, Reduced Fare and Travel Training); complying with HIPPA guidelines.
• Created and implemented the in-person assessment process to ensure FTA compliance and contract adherence within MTM standards.
• Led team conducting assessments (including Transit Skills Assessment, Mini Mental Status Exam, Tinetti Balance and Gait Test and Functional Assessment of Cognitive Transit Skills).

Atlanta Metropolitan Area

• Identified and counseled seniors and high-risk populations with resources that enabled independent living. Investigated barriers clients encounter when attempting to access community-based services.
• Selected to serve as a liaison between the Aging and Disability Resource Connection (ADRC) and Rep. Tom Price’s office during congressional inquiries resulting in 5 clients receiving Medicare resolution.
• Collaborated with local Social Security Administration office in advocating and resolving client bureaucratic entanglements, leading to 12 clients receiving assistance to individual problems.
• Represented the ADRC during quarterly Atlanta Regional Commission (ARC) Elder Rights Team Meetings. The meetings led to 3 areas of focus to improve the lives of seniors.
• Assessed client needs through face-to-face and/or phone intake and screening for Community Care Services Program. The screenings allowed clients to receive a combination of 7 community-based services.

Atlanta Metropolitan Area

• Managed various media platforms to educate the public of Medicare and Medicare-related issues. Conducted phone consultation with clients and caregivers about Medicare, Medicare assistance programs, long-term care.
• Spearheaded re-establishment of internship between GeorgiaCares and Georgia State University’s Gerontology Institute; expanding GeorgiaCares brand throughout the 10-county Atlanta region; resulting in 3 gerontology.
• Established partnership between GeorgiaCares and 2 Walton communities.
• Served as frequent radio guest through Morehouse School of Medicine’s, Community Health Connection (radio show) and “Good Morning Atlanta” (Korean radio broadcast).

Atlanta Metropolitan Area

• Trained and supervised Senior Community Service Employment Program (SCSEP) trainees, instructors and volunteers. Recruited and assessed new clients. Managed daily activities and planned monthly field trips.
• Introduced new programming and trained staff of varying levels; increasing center membership by 10% and reducing waste from meals by 5 %.
• Collaborated with community-based organizations such as Aid Atlanta and Prevent Blindness Georgia to educate and improve participant lives and meet needs.
• Created daily enrichment materials to help maintain participants cognitive abilities.

Atlanta, GA

• Performed literature searches for primary project investigator, interpreted qualitative data and completed phone interviews with facility manager at research locations.
• Managed all research activity at assigned locations.
• Observed and interviewed study participants in research setting.
• Documented observations from fieldwork.

Atlanta, GA

• Performed literature searches, researched potential locations for grant-funded support group meetings and attended meetings involving the organization and grandparent surrogacy.
• Assisted the Associate Director of Operations in grant writing and program development.
• Evaluated the grandparent support group program.
• Observed social workers during home visits.

Master Of Arts - Ma, Gerontology

Bachelor Of Arts - Ba, Geography