Davette Taylor-Harris, Ma Email & Phone Number

Raleigh, North Carolina, United States

Managing the ADA functional assessment process and assessing applicants’ ability to use fixed route service. Provide alternative transportation options for applicants. Schedule transportation to assessment for new applicants.• Ensure FTA compliance and contract adherence within MTM standards. - Conduct a monthly average of 50 assessments (including Transit Skills Assessment, Mini Mental Status Exam, Tinetti Balance and Gait Test and Functional Assessment of Cognitive Transit Skills).- Collaborate with City of Raleigh to expeditiously process applicants’ determinations.

Atlanta Metropolitan Area

Screen callers to determine their needs and barriers to accessing services. Respond and educate older adults, their families and community partners regarding aging-related resources. Provides transportation options to callers and assist in enrolling callers in programs when appropriate.• Discuss transportation options to callers and assist in enrolling callers in programs when appropriate.- Counseled 93 callers about their transportation options and enrolled 48 callers into the On The Go transportation program including those using the NOW/COMP waiver programs.• Resolve 72% of callers’ inquiries regarding accessing community services within the same day.• Train JF&CS staff on transportation policies and procedures and helped implement 2 process improvements since January 2022.• Coordinate 10 wheelchair rides weekly.

Atlanta Metropolitan Area

Managed the ADA functional assessment process to create communities without barriers, connecting over 12K paratransit riders with healthcare and community resources. Led a team of 5 contingent employees, while managing a budget of over $2.7M. • Administered a contract budget of $2.7M; encompassing staff development and retention, program evaluation and finance management. Delivered continuous profitability of ~15%, exceeding organizational expectations.• Established electronic process to provide simplified assessment for applicants enabling 1-day determination eligibility and seamless delivery of services to applicants and riders. • Collaborated with interdepartmental personnel to attain uniformity with other functional areas (Eligibility, Reduced Fare and Travel Training); complying with HIPPA guidelines. • Created and implemented the in-person assessment process to ensure FTA compliance and contract adherence within MTM standards. • Led team conducting assessments (including Transit Skills Assessment, Mini Mental Status Exam, Tinetti Balance and Gait Test and Functional Assessment of Cognitive Transit Skills).• Onboarded and trained up to 10 employees (assessors and administrative assistants); and developed training manual. Ensured standardized process on assessment determinations. • Co-presented a webinar on assessing applicant with mental health diagnoses and post-COVID innovations in paratransit eligibility.

Atlanta Metropolitan Area

Identified and counseled seniors and high-risk populations with resources that enabled independent living. Investigated barriers clients encounter when attempting to access community-based services. • Selected to serve as a liaison between the Aging and Disability Resource Connection (ADRC) and Rep. Tom Price’s office during congressional inquiries resulting in 5 clients receiving Medicare resolution.• Collaborated with local Social Security Administration office in advocating and resolving client bureaucratic entanglements, leading to 12 clients receiving assistance to individual problems. • Represented the ADRC during quarterly Atlanta Regional Commission (ARC) Elder Rights Team Meetings. The meetings led to 3 areas of focus to improve the lives of seniors. • Assessed client needs through face-to-face and/or phone intake and screening for Community Care Services Program. The screenings allowed clients to receive a combination of 7 community-based services.

Atlanta Metropolitan Area

Managed various media platforms to educate the public of Medicare and Medicare-related issues. Conducted phone consultation with clients and caregivers about Medicare, Medicare assistance programs, long-term care insurance, Medicare fraud and prescription assistance. Developed and trained volunteers, social services professionals and county-based information and referral specialists about Medicare and Medicare fraud.• Spearheaded re-establishment of internship between GeorgiaCares and Georgia State University’s Gerontology Institute; expanding GeorgiaCares brand throughout the 10-county Atlanta region; resulting in 3 gerontology students receiving real-world experience in the aging field.• Established partnership between GeorgiaCares and 2 Walton communities. • Served as frequent radio guest through Morehouse School of Medicine’s, Community Health Connection (radio show) and “Good Morning Atlanta” (Korean radio broadcast).

Atlanta Metropolitan Area

Trained and supervised Senior Community Service Employment Program (SCSEP) trainees, instructors and volunteers. Recruited and assessed new clients. Managed daily activities and planned monthly field trips.• Introduced new programming and trained staff of varying levels; increasing center membership by 10% and reducing waste from meals by 5 %.• Collaborated with community-based organizations such as Aid Atlanta and Prevent Blindness Georgia to educate and improve participant lives and meet needs.• Created daily enrichment materials to help maintain participants cognitive abilities.

Atlanta, Ga

Performed literature searches for primary project investigator, interpreted qualitative data and completed phone interviews with facility manager at research locations.• Managed all research activity at assigned locations.• Observed and interviewed study participants in research setting.• Documented observations from fieldwork.

Atlanta, Ga

Performed literature searches, researched potential locations for grant-funded support group meetings and attended meetings involving the organization and grandparent surrogacy.• Assisted the Associate Director of Operations in grant writing and program development.• Evaluated the grandparent support group program.• Observed social workers during home visits.

Master Of Arts - Ma, Gerontology

Bachelor Of Arts - Ba, Geography