David Valence Email & Phone Number

New Hampshire

Own and operate commercial and residential Rental property

Sandown, New Hampshire

Merrimack, New Hampshire

Salem, New Hampshire

• Operational Improvement• Strategic Planner• Team Development• Inspires service that exceeds customer’s expectation

Management and operations specialist with 20+ years of Retail Management experience. Effective team player and communicator with particular expertise in turning around under-performing business units. Managed all aspects of $50-80M business units, including all financial metrics, employee recruitment, performance management, team development, inventory management; and world class customer service.• Managed and led units of up to 300 team members across 18 departments to increase sales, profit, and to deliver an exceptional customer experience in both struggling and growing economies.• Consistently leveraged expenses and investment in inventory to achieve profit goals and GMROI goals regardless of sales environment.• Identified operational inefficiencies and processes and implemented sustainable solutions to improve profitability and increase gross margins in 4 business units. Improved annual inventory loss significantly in every location; improved two locations by over 68% or $1M each over a two-year period by improving team morale and sense of ownership, and by creating business and operational awareness throughout the organization.• Improved customer service, moving lowest-rated stores into the top third of their district consistently. Moved a store ranked last in the district, bottom 10 in the region to #2 in the district and above company expectations in one year.• Enhanced performance in retail stores in a wide variety of markets with vastly different demographics, through strategic staffing and team development.