o Working as acting product manager for a still-under-development USD product; determing OKRs, building payment initiation and attribution strategy from 0-to-1, liaising partner and internal teams, analyzing data to determine target clients based on revenue targets and risk tolerance, and tracking project timelineso Part of team behind milestone achievement of obtaining first state money transmitter license for U.S. MSBo Onboarded first operating account with new bank partner necessary to facilitate local payroll in a particular jurisdictiono Selected by the Chief Legal Officer for org-wide data-mapping project, leveraging my proven ability to elicit accurate, in-depth responses from varied teams and to analyze data for key takeaways o Manage BAU and strategic new venture work in business-critical relationship with existing banking partner who sits at the nexus of crypto-to-USD globally

o Internally recruited for role managing technical products serving the needs of startup fintechs through enterprise-level exchanges and trading firmso Grew active API users ~35% YoY as leader in configuring and managing enterprise API integrations, while achieving 97% incident SLA score for queues under my managemento Built, trained, and managed the team responsible for triaging needs of 180 active API subscribers, capitalizing on real-time feedback to maintain relevance in dev docs receiving 6k views per montho By leading web app product demos, writing two foundational user guides, and scripting & recording training modules, partnered in cross-department effort to convert 480 legacy platform users to our proprietary SaaSo Created and launched 30-endpoint public Postman collection designed to assist 120+ legacy users migrating to a new API version requiring authN changes and adoption of request/response upgrades----Proficiencieso High proficiency in ServiceNow, Postman, SQL Server, Azure cloud platform and serviceso Proficient knowledge of Salesforce, Markdown, DevOps release pipelines, and SaaS modelso Agile practitioner (former Certified Scrum Master, 2020-2021), using Azure DevOps to track sprint work, following CI/CD best practices o Currently completing W3’s Learn HTML and Python Programming for Everybody via freeCodeCamp

o Successfully applied Agile methodologies, gathering requirements and writing continuous improvement work items for streamlined project managemento I was recruited to the software engineering team by then-Head of Innovation, who explained, "It's your character and attitude, your critical thinking, your emotional intelligence. Your soft skills are excellent, and we can teach you everything else."o In this role, I learned about software development product lifecycles, RESTful APIs, web app services like Kubernetes, idempotency as it relates to exactly-once transaction processing, Azure DevOps, GIT, markdown, and more.

o Handpicked from compliance department to fill newly-created AVP role in reorganized Fintech Brancho Appointed de facto project manager and lead analyst on a 4-month project, resulting in the successful integration of Lexis' Bridger compliance software into our onboarding risk processo Carried 450+ new fintech customers through onboarding reputational risk procedures, including enhanced due diligence performance on most enterprise level corporations o Responsible for bank-required procedures document drafting, capturing onboarding workflows

o Analyzed suitability of licensing & registrations, business ownership structures, anticipated balances & funds flow, advisers & financial backing, and requested account types, for 300+ new FinTech clients

o Quickly recognized for reputational risk review performance, resulting in promotion within 7 months

o Achieved #1 ranking as World's Best Tour Operator by Travel & Leisure in 2014o Personally generated ~$3M in revenue in 2016 by delivering high-touch customer service to 640 travelerso Analyzed pre- and post-sale satisfaction and retention strategies around high net worth travelers o During launch of licensed Cuba people-to-people educational travel program, maintained pulse on nuanced OFAC requirements and international relations, to earn and keep clients’ and partners’ trust o Researched and wrote fresh, relevant guest-facing trip literature and communication guides

o Participated in multiple award-nominated digital projects, including SheratonPlay.com campaign, Drug-Free America pro-bono work, and our agency's annual holiday cardo Contributed to major Unilever account win by serving as a member of the creative team during pitch