Innovate and improve existing information technology solutions by managing Clinical Applications Projects, including EMR optimization and mobile app development.

Marketing Analytics and CRM Platform Manager

In the role of Senior Management Consultant, I supported cross divisional facilitation of teams/projects related to Patient Experience and facilitate internal planning and communication to enhance our overall departmental effectiveness.

• Recipient of two performance-based promotions.• Recruited, trained, and managed a team of five Human Resource professionals• Effectively coordinated service delivery for 85-100 clients, generating $60 million in revenue• Partnered with sales team to drive client acquisition from 110 clients for regional market in 2008 to 155 clients in 2012 (41 percent client market growth)• Attained 90-95 percent client satisfaction during management tenure • Recognized for outstanding company contributions through multiple regional performance awards

• Consulted with clients and service team members regarding clients' performance improvement needs• Developed or recommended appropriate solutions to meet the clients' business needs.• Implement performance improvement interventions such as strategic planning, leadership development, and process improvement. • Devised custom-tailored workshops using strategic problem solving for client companies using DDI Leadership and Workforce Development curriculum; regularly built collaborative relationships with clients in the execution of consulting partnerships.• Mid-Market role worked with our larger client segment (150+ employee clients).• Selected to serve on multiple national process improvement teams; provided guidance and direction which resulted in positive company-wide impact.• .Awarded East Region Achievement Award in August 2005 and April 2007; recognized as Eastern Region Service Employee of the Quarter for spring 2007.

Same role as above, working with a different client segment: provided Performance Improvement solutions for client companies with 15-149 employees.

• Managed all operational aspects of the Team Building Program, which delivered 300+ courses per year to 5,000 annual participants (students, faculty and community organizations)• Supervised, recruited and developed contract facilitators and student staff• Developed and implemented interactive training programs focused on Team Building, Leadership Development, Interpersonal Communication and Management Skills • Taught classes to develop outdoor leadership skills in backpacking, rock climbing, kayaking, and small group facilitation• Organized and instituted management development programs to Fortune 500 client accounts