Working with executive leadership to define short- and long-term strategic initiatives to improve overall firm operations and market viability. Working with department leads to identify workflow pain points and develop improvement plans supported by staff training and/or technology changes.• Transformed technology team culture to be more collaborative and service-oriented which resulted in high levels of trust and greatly improved interdepartmental effectiveness.• Implemented organizational change management process that creates more visibility and definition to proposed changes that in turn enables more effective initiative prioritization, minimizes risk, and lowers cost of execution.• Leading the firm’s technology efforts including technology strategy, budgeting, vendor management, service delivery, and change management. • Collaborating with department leaders to define requirements for the firm’s systems and applications and facilitate solution discovery and assessment efforts.• Working closely with shareholders and department leaders to drive initiatives that support long-term organizational vision by defining roadmaps for developing new service lines and implementing processes and tools that support business development.• Utilizing industry affiliations and partnerships to stay up to date with the latest impactful technology and trends and collaborating with shareholders and team leaders to evaluate and implement solutions that support business objectives.

Successfully coordinated multiple enterprise technical teams to implement and maintain mission critical cloud-based (SaaS) and on-premise ancillary applications used to monitor and control cost, ensure accurate enrollment and eligibility, and support financial reconciliation.• Consistently delivered the highest possible availability on systems that directly save the business over $6.5 million dollars annually.• Led the development of reports that identify data discrepancies in inbound and outbound EDI transactions enabling operations teams to reconcile premium payments and correct enrollment errors.• Partnered with business leaders to facilitate the development of guidance-based technical and operational workflows as recommended by the Centers for Medicare & Medicaid Services (CMS) to support accurate subscriber enrollment.• Coordinated multiple enterprise technical teams to ensure successful interoperability with Healthcare.gov and spearheaded X12 820, 834, 835, 999 & 277 EDI testing with external industry trading partners. • Directed ongoing cross training efforts to deliver ongoing effective support and ensure reliable operation of a diverse catalog of applications.

Managed the organization’s multi-facility technology ecosystem including applications, network, storage, data security and disaster recovery. Developed and optimized processes and procedures that increased reliability and user experience. Managed the IT budget and all IT-related vendor relationships, established SLAs, KPIs and reviewed all IT contracts and MSAs.• Continually increased efficiency of research & clinical efforts by leading the development of a 21-CFR compliant electronic data collection and reporting system that enables researchers to retrieve and compare a wide variety of data quickly and easily.• Optimized employee training workflows by customizing an electronic system to distribute and track completion of GLP-related training materials.• Collaborated with quality control and quality assurance teams to perform periodic 21-CFR compliant computer system validation on PCs connected to FPLC, HPLC, ELISA and various environmental monitoring equipment.• Substantially increased the reliability of all core technology services by performing audits to identify key problem areas and continually evaluated alternative solutions that could potentially provide better value to the business.

Worked as independent consultant and lead web programmer on in-house, corporate web integration projects. Leveraged SOAP and REST APIs to integrate internet, extranet and intranet systems.Key achievements:* Designed and developed extranet applications to integrate into existing offline data systems.* Coordinated with IT staff, leadership and vendors to establish SLAs and KPIs.