Including;• Usability evaluation of various mobile applications• Comparative evaluation of touch-screen keypads• Voice interaction; dialogue design for police queries & end-user evaluation• Evaluation of inadvertent hardware control operation in public safety• Fit and comfort evaluation of audio earpieces• Evaluation of UX impact of processor core & memory variables• Design of experimental studies into spatially separated audio

Planned and carried out Human Factors evaluations & UX research in public safety products, systems and applications. Including;• User research (contextual inquiry) with public safety customers throughout the US to define opportunities & solutions for next generation connected police vehicle, next generation mobile communications products and command center applications.• Conducted heuristic and usability evaluations of public safety applications and studies to assess cross-platform… Show more Planned and carried out Human Factors evaluations & UX research in public safety products, systems and applications. Including;• User research (contextual inquiry) with public safety customers throughout the US to define opportunities & solutions for next generation connected police vehicle, next generation mobile communications products and command center applications.• Conducted heuristic and usability evaluations of public safety applications and studies to assess cross-platform & cross-application design and interaction consistency.• Provided design guidance & human factors evaluation of public safety communications products and applications. Show less

Provided hardware design consultancy support to product development and IP strategy for start-up, including drafting text and producing illustrations for multiple patent filings. Company received CES Innovation Award in Jan 2016 and launched it's smart water bottle in Sept 2019.

Led UX research and interaction design for TV, tablet & mobile applications for the discovery, display and consumption of digital entertainment (TV, movies, music). Managed Corporate Innovation Program, including innovation & patent ideation, evangelizing innovation and facilitating invention workshops globally and filed 19 patents. • Managed iterative cycle of UX research for development of TV, tablet & mobile video applications, including online surveys, focus groups, usability… Show more Led UX research and interaction design for TV, tablet & mobile applications for the discovery, display and consumption of digital entertainment (TV, movies, music). Managed Corporate Innovation Program, including innovation & patent ideation, evangelizing innovation and facilitating invention workshops globally and filed 19 patents. • Managed iterative cycle of UX research for development of TV, tablet & mobile video applications, including online surveys, focus groups, usability evaluations and prototype evaluations.• Undertook usability evaluation of TV and tablet TV guides for Japanese market (in Tokyo).• Designed & managed contextual inquiry ethnographic research into convergence of home entertainment and eCommerce in US market.• Planned & led UX research, design & evaluation of connected tablet video application targeted at children. Show less

Contract position leading UX research and usability evaluation providing UI design direction in the development of B2B eCommerce website and transactional mobile websites.• Designed and executed iterative cycle of face to face and remote, qualitative and quantitative usability evaluations of prototypes for multi-channel B2B website (mobile & desktop) with orders in excess of $9M/day.• Developed and administered online surveys to obtain customer feedback on new functional releases.

• Facilitated UX strategy workshops with Western Australia Police addressing video integration. • Conducted remote interview research with UN World Food Program field operatives to define future communications needs & opportunities.Led user-centered research, UI design & application developments in mobile, automotive & public safety domains;• Designed & implemented formative research studies to define strategy for video integration with public safety operations leading to… Show more • Facilitated UX strategy workshops with Western Australia Police addressing video integration. • Conducted remote interview research with UN World Food Program field operatives to define future communications needs & opportunities.Led user-centered research, UI design & application developments in mobile, automotive & public safety domains;• Designed & implemented formative research studies to define strategy for video integration with public safety operations leading to development of new video monitoring & analytics applications. • Designed & evaluated UI prototypes for multiple desktop, mobile public safety & video forensics applications, creating the foundation for current products.• Carried out quantitative & qualitative research into targeted advertising on mobile platforms, focusing on privacy/security & location based services.• Led UX research, UI design & prototype development of interactive TV & mobile multimedia sharing applications, including TV-based video communications, concurrent mobile voice/data communications and mobile/TV media sharing.• Developed information architecture, UI design & conducted usability evaluation of vehicle infotainment & telematics systems, including multimodal interface design for GM/OnStar.• Established Motorola driving simulator research facility & directed leading-edge HF research into behavioral impact of in-vehicle technologies.• Designed & implemented quantitative studies evaluating the safety impact, & supporting the development of Advanced Driver Assistance Systems (ADAS).• Initiated & managed academic & commercial research collaborations in US & UK, managed & co-ordinated globally dispersed project teams on a diverse range of projects.• Increased global company mindshare by writing 30+ peer reviewed publications, presenting at international conferences and filing 17 patents. Show less

As a member of the Corporate Design Group, managed & implemented user needs assessment studies, user research, hardware design & usability evaluations of telecoms network products, enterprise & cellphone products. • Designed range of modular equipment enclosures for Nortel Enterprise products & consumer broadband modems.• Designed Nortel’s European (ETSI) access & transmission network product portfolio, from concept to volume production, addressing human factors, product &… Show more As a member of the Corporate Design Group, managed & implemented user needs assessment studies, user research, hardware design & usability evaluations of telecoms network products, enterprise & cellphone products. • Designed range of modular equipment enclosures for Nortel Enterprise products & consumer broadband modems.• Designed Nortel’s European (ETSI) access & transmission network product portfolio, from concept to volume production, addressing human factors, product & engineering design & design for manufacturing.• Developed & implemented global user interface/maintenance protocols for network infrastructure products.• Planned & implemented user/chooser research & concept generation for future cellular network products, focused on lifecycle cost reduction.• Led research studies into cellular voice service quality, designed accessories for GSM handsets (design to production) & generated next-generation mobile handset concepts.• Conducted contextual field research with military & marine organizations to generate design concepts for communications and other mission-critical products. Show less

Carried out user needs definition (contextual inquiry) and workstation design projects within specialized design consultancy. • Projects included police, oil industry and utilities central control rooms (Manchester Police, SouthWest Water Authority, Wessex Water, Shell UK and others), and included architectural/room layouts and user trials as well as supervision of manufacture and installation. • Co-authored UK Defence Standard Def-Stan 00-25 Pt 4. • Undertook operational &… Show more Carried out user needs definition (contextual inquiry) and workstation design projects within specialized design consultancy. • Projects included police, oil industry and utilities central control rooms (Manchester Police, SouthWest Water Authority, Wessex Water, Shell UK and others), and included architectural/room layouts and user trials as well as supervision of manufacture and installation. • Co-authored UK Defence Standard Def-Stan 00-25 Pt 4. • Undertook operational & systems analysis for military and industrial systems including classified UK MoD military programmes. Show less

Design consultancy specializing in vehicle projects. Undertook formative user research & industrial design projects including;• Analysis & layout of driver control interfaces and instrument panels. Behavioural research into driver/passenger interface in passenger vehicle operation, including contextual inquiry, video usability trials and analysis, and definition of design concepts for next generation London Transport bus.• Analysis of equipment storage needs, driver compartment… Show more Design consultancy specializing in vehicle projects. Undertook formative user research & industrial design projects including;• Analysis & layout of driver control interfaces and instrument panels. Behavioural research into driver/passenger interface in passenger vehicle operation, including contextual inquiry, video usability trials and analysis, and definition of design concepts for next generation London Transport bus.• Analysis of equipment storage needs, driver compartment design and instrument / control design for Vickers Defense Systems Armored Personnel Carrier. Show less