I love solving real-world problems and making people’s lives better through communication, technology and design. As Digital Communications Manager at TriMet, I lead teams building tools and content that help Portland-area residents get around on transit. My role connects marketing, communications and customer experience functions to form the vision and strategy for TriMet’s digital presence.Currently, my team is working to transform TriMet’s online tools for riders. We saw the need for a complete suite of rider tools that supports all stages of the customer journey. We believe that by removing barriers and reducing friction up front, we can make public transit more appealing and more accessible to more people — and, ultimately, change the way they get around. I have a track record of success bringing meaningful projects and products to life that add value for customers while achieving business goals. Here's why: - I’m a big-picture strategic thinker who knows when to sweat the small stuff- I bring a collaborative approach to problem-solving- I clearly communicate vision and strategy at all levels and build consensus- I lead teams through organizational change and large/complex projects - I foster a culture that embraces change, learning and continuous improvementWhile it's incredibly rewarding to create products that have a positive impact on TriMet customers and our community, my work is just one of my creative pursuits: I also play keyboards and enjoy recording and producing songs with friends in my free time. Drop me a note if you want to chat about user experience design, public transit in Portland or vintage electric pianos!
Listed skills include Copywriting, Social Media, Content Management, Newsletters, and 13 others.