David Samuel Email & Phone Number

Campbell, Ca, Us

* Spearheaded cross-functional teams of 30+ members across engineering, marketing, and support to deliver 5+ successful product launches on time and within budget.* Directed the launch of the Training & Certification Program, achieving a 25% faster time-to-market compared to previous launches.* Piloted a launch readiness framework adopted across the organization, resulting in a 20% reduction in last-minute escalations.* Enhanced program efficiency by 30% through the introduction of automated project tracking tools.* Directed end-to-end program management for major automaker programs, coordinating cross-functional teams across 5+ departments to deliver solutions on time and 10% under budget.

Bellevue, Wa, Us

* Collaborated with engineering, customer support, and communication teams to implement transparent and timely communication strategies during incidents, fostering customer trust and reducing negative sentiment by 20%* Implemented a data-driven approach for optimizing customer support platform. Analyzed SLA metrics and initiated feature updates based on insights, resulting in a 30% increase in resolution met* Organized a feedback loop for customer support portal software. Implemented iterative updates based on customer suggestions, resulting in a 20% improvement in customer usage across Q3* Established relationships with key clients in the gaming industry. Incorporated client feedback into product enhancements, fostering strong client loyalty and contributing to a 25% increase in client retention

New York, Ny, Us

* Led a cross-functional team to prioritize and optimize the project portfolio, resulting in a 20% increase in overall project efficiency* Established monthly reporting process that provided senior management with key project metrics, allowing for data-driven decision-making* Collaborated with department heads to identify resource constraints and optimize resource allocation, resulting in a 15% increase in project delivery capacity* Implemented process enhancements based on lessons learned, resulting in a 15% increase in project delivery efficiency over a six-month period

Somerville, New Jersey, Us

* Managed the evolution of the company’s BIM (Building Information Modeling) initiative to bring Firestop products to a $4.9 billion digital design industry* Led the creation and managed a newly formed software development department while reducing consultant costs by over 50%* Developed SaaS product roadmaps from concept to production with a growing base of over 50,000 users* Spearheaded the strategic initiative to unify user accounts across multiple products and platforms, streamlining the user experience and fostering a cohesive ecosystem* Orchestrated collaboration between engineering and marketing teams for an asset tracking app. Ensured seamless communication, resulting in the successful launch of a subscription model, contributing to a 30% increase in revenue* Co-chaired the technology steering committee to implement efficiencies through software projects that increased overall revenue by $10-15 million within one year

Somerville, New Jersey, Us

* Devised and launched a new a mobile asset tracking app, which resulted in a 30% increase in user adoption within six months* Implemented project management processes through Agile methodologies using Kanban & Scrum to speed up development time, resulting in a 25% improvement in user satisfaction scores* Communicated with Executives to align product offerings with business goals to enable an increased budget of $1.2 million* Directed the development of an asset tracking program from local base-stations to a cloud solution to reduce developer support time by 30%* Delivered over 15 hours (per session) of in-depth training for the asset tracking program for end-users and field sales personnel

Cincinnati, Ohio, Us

* Provided 100% support for an asset tracking solution that sold for over $60,000 per system* Captured end-user feedback to direct the development of software with a budget of $550,000 per year* Collaborated with stakeholders including Executives, End-Users, Field Sales, Marketing, and Software Developers to provide an optimal user experience

New York, Ny, Us

* Managed field-work compliance with NYCSCA designs to reduce work order changes by at least 10%* Verified the work of the General Contractor was complete as written by the NYCSCA and building code contract* Surveyed current and upcoming facilities used by the NYCSCA for future schools

Master Of Business Administration - Mba, Information Systems

Bachelor Of Science - Bs, Mechanical Engineering