- Create How-to guides for Microsoft products and SaaS apps (e.g., Windows, Surface, Cortana, Microsoft/Office 365).- Write reviews and how-to articles on diverse topics for customers and developers.- Research products and industry trends for business and consumer content.- Master social media marketing on platforms like Twitter, Tumblr, Instagram, and YouTube.- Develop skills in SEO, HTML, CSS, PHP, WordPress, Drupal, AP Style, and basic Adobe Photoshop and Adobe Premiere Pro usage.

- Created B2B direct response emails, social posts, and web content including landing pages for Microsoft products and services.- Applied B2B digital marketing best practices to emails and social posts e.g., use of hashtags; email subject lines, active language, copy length, white space and emphasis on call-to-actions.- Crafted contextual, social, and email content targeting business technology buyers and decision makers.

• Serve as contract writer for two business process management (BPM) and data management (DM) articles.

• Sent diet orders for each meal to department Data Center.• Executed diet orders, checked to ensure there was a tray for each patient with correct diet order. • Provided patients with menu selection sheet, explained how patient was to select food.• Helped patients who were unable to complete selection sheet independently.• Managed inventory and ordered nourishments, supplements, and stocked nursing stations as needed.• Upheld strong and effective working relationships with co-workers; maintained strong rapport with staff in the hospital unit floor.• Trained new employees within the department.

• Composed, revised, and edited marketing content for emails, flyers, brochures, company profiles, press kits, white papers, customer success stories, e-books, videos, webinars, newsletters, editorial articles, presentations, application notes, website, social media, training materials, and other marketing collateral necessary to support integrated marketing campaigns. • Oversaw creative design and production of marketing content as required. • Ensured all content was on-brand, error-free, consistent in style and messaging to optimize user experience and achieve business objectives. • Partnered with marketing team, corporate communications, product management, engineering, applications, sales, support, SMEs, and customers to develop and update relevant content. • Reviewed and revised technical documentation and manuals as needed; provided purchasing with necessary files for printing. • Collaborated with Cambridge Healthtech Associates to ensure proper translation of marketing materials and web content to American English. • Provided support to internal groups with document development needs including corporate forms, organizational charts, posters, and announcements. • Offered schedules for national conferences and meetings. • Scheduled and booked travel, hotel, and conference exhibit hall accommodations as needed.

• Administered shipment claims with UPS in a timely fashion.• Supervised and resolved conflicts with customers in a professional manner. • Handled storage needs for Boston-area universities and Boston-area residents.• Opened and closed facility and oversaw all operations.

• Evaluated borrower disputes regarding wage garnishment, tax refund offsets, and any other federal liens made for non-payment of federal defaulted student loans.• Processed payment requirements of William D. Ford Direct Loan Program, Federal Direct Stafford Loans and the Federal Family Education Loan Program, including Stafford, PLUS loans, and Federal Consolidation Loans.• Earned Certificate of Completion from American Student Assistance Privacy Certification training program for understanding of and compliance with Family Educational Rights and Privacy Act.