Mark Davey Email & Phone Number

Milton Keynes, GB

Hemel Hempstead, England, GB

Separated the technology stack from parent company as part of a divestiture process. Including implementing a new finance stack from scratch (ERP, P2P, Expense) in 9 months including integrations. On time and to budget.Post separation, accountable for the technology elements of business transformation including automation of Finance process, delivery of a.

Hemel Hempstead, Hertfordshire, GB

Building on accountability from previous role, adopted the additional verticals of Payments & Utility Management. Transformed traditional Technology Function from a primarily Waterfall based delivery organisation to an Agile function, delivering sprint based iterative business value.

Hemel Hempstead, Hertfordshire, GB

Accountable for the both the day-to-day management and delivery of full lifecycle activity relating to Bourne Leisure’s suite of Enterprise Applications including Retail Systems which support an annual revenue in excess of £300m. Create the Application Strategy for the Bourne Business including formal project management, vendor management, documentation.

Hemel Hempstead, Hertfordshire, GB

Responsible for the end-to-end provision of Retail Systems to the 3 Bourne Brands (Haven, Butlins & Warner) supporting an annual retail revenue in excess of £250m

Abingdon, Oxfordshire, GB

Delivered the IT Service Transformation within Sophos. Took on the Day-to-Day management of the Service Desk Team with a view to fully Globalising the service implementing a new Service Management toolset.

Slough, Berkshire, GB

• Responsible for service delivery to the extended EMEA region. Leadership of a team of technical specialists
• Consolidated desktop IS teams from multiple businesses to form a cohesive support environment
• Planned and Implemented the Integration of Torex desktop environment into the Micros Business (Domain Migration)
• Defined and deployed EMEA wide Service Management System for internal IT Services & Change Ctrl
• Member of the PCI/DSS board ensuring compliance to the necessary standards
• Leadership of a team of Service Analysts across EMEA providing local support to the business

Slough, Berkshire, GB

• Responsible for IS service delivery management, including systems & support, delivering business-critical IT to up to 1300+ users in a £300m t/o global retail solutions provider
• Appointed to strategic-level IT/IS role, delivering service improvements and enhanced IT technologies
• Focused on spearheading business-focused IT service delivery, underpinning rapid business expansion
• Definition and execution of the IS service strategy, ensuring alignment with ITIL best practice framework
• Reporting directly to the CIO / VP for Information Services, advising on technology and IT support issues
• Leadership, management & motivation of a multi-location team of 15+ 1st/2nd and 3rd line IT support staff

Slough, Berkshire, GB

• Responsible for IT management with a leading global retail IT solutions provider, t/o £250m, 2000+ staff
• Appointed as IT Manager to build and develop IT service delivery teams, based across global locations
• Focused on restructuring the IT team to improve performance & reduce logged support incidents by 20%
• Supplier and vendor management, driving efficiency savings and measuring service performance & KPIs
• Management of IT service teams in the UK, France, Belgium, Holland, North America & South America
• Performed 4th technical line support services for various areas of the business, supporting IT/IS delivery

GB

• Responsible for all aspects of IT management, including systems, infrastructure, applications & support
• Appointed to senior role with a leading global supplier of EPOS solutions to hospitality & leisure sectors
• Focused on restructuring the IT team to provide a proactive and consistent level of IT / business support
• Presented solutions to key customer board members and stakeholders, supporting sales presentations
• Leadership, management and motivation of a multi-functional team of IT, technical & support personnel
• Successfully implemented an upgrade of the global Lotus Domino mail system, supporting growth plans