It Support Specialist
Current
Jun 2020 - Present
Who is Davey Smith? Overview
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Quick answer
Davey Smith is listed as IT Support Specialist at Essity, based in Appleton, Wisconsin, United States. AeroLeads shows a matched LinkedIn profile for Davey Smith.
Davey Smith previously worked as IT Service Desk Analyst at Teksystems and IT Technical Support Analyst at Bemis Company, Inc.. Davey Smith holds Associate'S Degree, It Cis Networking from Fox Valley Technical College.
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Essity
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Profile bio
About Davey Smith
IT professional with strong analytical and problem-solving skills. Known for making users feel comfortable with technology and taking the time to ensure understanding and familiarity with systems and processes. Experienced in delivering IT support for ever-changing environments and proactively addressing capacity and performance needs throughout the organization. A problem solver who identifies and resolves complicated issues while putting a priority on the needs of the user. Work collaboratively with vendors, business and other IT colleagues to minimize downtime and maximize profits.I can be reached at 920.993.7945 or via email at dsmith912@.att.net.
Current workplace
Davey Smith's current company
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7 roles · 22 years
Davey Smith work experience
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It Service Desk Analyst
J.J. Keller & Associates, Inc.Provide telephone and in-person support to over 1400 end users, troubleshooting, diagnosing, resolving and documenting hardware, software and network related technical issues.
Oct 2018 - Apr 2022
It Technical Support Analyst
Maintained IT infrastructure and provided primary day-to-day technical support for 500 North America corporate office employees.• Increased cost savings of $21K / year by replacing 5 Marlin messaging board systems, utilizing MS PowerPoint which enabled more access to updating information. • Reduced overall printing costs by eliminating hardware by 80% through implementation of a secure print capability using corporate key card systems. • Championed successful SAP implementation at Milprint plant and headquarters which replaced a legacy ERP system and brought the facility into a shared environment which led to data transparency and information sharing.• Identified and implemented new tool that decreased time to transfer files between computers by 50% which minimized operational downtime for both users and technical support.• Coordinated successful Customer Service department move of 85 users, ensuring all computer workstations and network printers were active in the new location within 4 hours, minimizing operational downtime.
Oct 2007 - Apr 2018
It Service Desk Analyst
• Created a Service Desk reference guide which provided a more proficient way for all 6 analysts to process service tickets.• Executed a tool to simplify changing out label stock on production printers which reduced downtime and prevented expensive part replacement from improper installation.
Jul 2007 - Oct 2007
It Technical Support
Provided internet services and new platform help desk support, set up new computers and installed company software for Thrivent Financial, Athena Group, Ariens Co. and Bemis Company, Inc.
2005 - 2007
~2 yrs
Field Service Technician
Provided excellent customer service by installing and servicing Canon photocopiers / printers at customers’ locations, including troubleshooting, performing preventative maintenance, managing own time, planning daily schedules and maintaining parts inventory. • Achieved silver level certification (ATSP) - Canon’s Association of Technical Service Professionals Program.• Certified to service the most current Canon photocopier / printer technology
Mar 1999 - Aug 2004
Field Service Engineer
Provided excellent customer service by servicing Canon photocopiers in the field, including troubleshooting, performing preventative maintenance, managing own time, planning daily schedules, and maintaining parts inventory.
Jul 1988 - Mar 1999
2 education records
Davey Smith education
Associate'S Degree, It Cis Networking
Fox Valley Technical College
Associate'S Degree, Industrial Electronics Technology/Technician
Fox Valley Technical College
FAQ
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What company does Davey Smith work for?
Davey Smith works for Essity.
What is Davey Smith's role at Essity?
Davey Smith is listed as IT Support Specialist at Essity.
Where is Davey Smith based?
Davey Smith is based in Appleton, Wisconsin, United States while working with Essity.
What companies has Davey Smith worked for?
Davey Smith has worked for Essity, Teksystems, Bemis Company, Inc., Modern Business Machines, and Gordon Flesch Company.
How can I contact Davey Smith?
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What schools did Davey Smith attend?
Davey Smith holds Associate'S Degree, It Cis Networking from Fox Valley Technical College.
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