Serve as liaison between U.S. Coast Guard, U.S. Virgin Islands Government, federal, territorial and non-governmental partners. Educate on capabilities and coordinate resources. and Provide emergency management support for hurricanes, pollution incidents and terrorist attacks.

Lead team of 12 in-person and remote to share the story of 3,000+ Pinellas County employees in a county pop. 1 mil, creating virtual workplace from the ground up and seamlessly coordinating routine and emergency comms. Lead regional PIO network through COVID-19 response, hurricane prep, response, recovery, affordable housing assistance, and environmental preservation. Lead Public Information Officer in the County Emergency Operations Center during emergencies to communicate risks, dispel myths and save lives with timely, accurate information.

Provided rapid-response emergency communication & strategic communication planning to FEMA, the U.S. Coast Guard, and the governments of Puerto Rico and North Carolina for multiple deployments following Hurricanes Maria and Florence. Bridged communication gaps between federal, state, & NGOs in high-pressure situations to disseminate disaster recovery information to the public and respond to emergent issues. Led community outreach and public information program for Coast Guard’s environmental response mission, documenting complex & sensitive environmental protection projects and satisfying public expectations of government response.

Oversaw mold, water, fire, and biohazard remediation projects from claim receipt to work completion to billing. Liaised with 40+ insurance companies and third-party administrators to ensure full approval, clarity of work needs, and prompt payment. Coordinated with a team of eight to provide comprehensive customer service, contractor coordination, and dispute resolution.

Help people recover from property and natural disaster by ensuring they receive the right amount of insurance payment as quickly as possible. Conduct and review accurate and comprehensive inspections of damaged property.

More than doubled organizational and individual coalition membership through grassroots outreach, advocacy, and public education efforts.Won a $3,000 pollution prevention grant in support of community-based development goals with data collection & evaluation metrics for business/public engagement.Led dozens of volunteers in community outreach efforts throughout Pinellas County, increasing brand awareness, environmental preservation, and org membership.

Inspired high performance from departments of 35 members in execution of high-tempo international law enforcement, search and rescue missions. Liaised with U.S. and foreign agencies to utilize bilateral and multilateral agreements and enforce maritime law. Ensured safe navigation and operation of Coast Guard cutter. Mentored/Coached 10 junior officers and dozens of enlisted personnel to teach critically important job, leadership, and life skills.

Public Relations Advising, Management, ExecutionCrisis CommunicationPublic Relations EducationSocial Media ManagementSocial Media Education

USCG Advanced Education ProgramUniversity of Maryland, School of CommunicationsMaster's of Public Relations

Second in command of a Coast Patrol Boat. Managed daily routine and operational execution of 17 personnel. Enforced laws, saved lives, defended the homeland.

Direct representative of the Commanding Officer, responsible for ship control, navigation, mission coordination, safety of crew and ship. Supervised 4 divisions comprised of 65 members of all ranks, spearheaded various ship and departmental administration projects, acted as team leader on Shipboard Habitability Improvement Team.

Volunteered building a school and conducting community outreach and cholera awareness education. Served as one of the Haitian Creole translators.