Davey Mu Email & Phone Number

Worldwide, Us

• 1st & 2nd level support person with the primary responsibility of providing technical computer support and solutions to customers and operational/administrative support for IT systems & functions. (PC Imaging Solution: Altiris, Remote Access Support: Citrix Presentation Server Client, and Document Management Support: Interwoven Worksite)• Maintain the operational availability of all computer-related equipment and IT resources including PCs, printers, laptops, servers, data/telco communication equipment, network infrastructure, Blackberry/iPhone user support, and audio-visual systems• Maintain and adhere to firm-wide and departmental policies, standards, operational guidelines and administrative procedures relating to IT functions• Encouraging teamwork between local, regional, and national IT resources as in participating in IT meetings; promoting the effective utilization of firm provided software applications by internal customers• Handle day-to-day backup media from HP tape library system to be prepared and delivered offsite

• System administrate all internal Windows 2000 servers and insure to maintain proper working conditions (primary and secondary Active Directory domain controllers, printer, file servers located at data center)• Assist and troubleshoot all internal users Windows XP/2000 client-side PC-related issues and conclude with all users returning to usual working order• Assist and setup PCs for users, ensuring email client (Becky, Mozilla Thunderbird, MS Outlook Express, MS Outlook) are configured to allow proper email usage (Linux mail server running Sendmail)• Assist and restore all Unix running production servers located at nearby data center from system crashes (Solaris 9 on DB servers / Linux Fedora on delivery servers)• Edit via VI unix-based editor to configure system settings required for web server running Apache, mail server running Linux, and DNS servers running Linux• Work with local vendor engineer contacts (Sun Microsystems, Dell) to insure proper shipments of parts delivered to data center and assist repairing of servers working with US engineer counterparts

Walldorf, Bw, De

• System administrate security patch updates to internal file/print/backup 10 Windows 2000 servers along with Windows 2000/XP PCs for SAP end-users• Maintain and manage a software distribution point from Germany's SMS server for Tokyo and Osaka offices• Maintain and manage 2 Citrix Metaframe XP Presentation Servers• Manage mobile backup system, Connected TLM, for end-users• Perform Windows 2000 Server maintenances (Active Directory permission rights on file systems in file servers)• Maintain and manage Active Directory objects (Organization Units)• Assure testing of global application standards on client-side Windows 2000/XP operating systems• Assure testing of global operating system's image standards before migration rollout to SAP end-users• Involved in client-side PC update projects in compliance with SAP's Asia Pacific and global standards• Assist to troubleshoot SAP end-users' PC-related hardware OS/application/network/wireless LAN issues

• Outsourced as Systems Administrator for Mitsubishi Corp. UBS Realty, Inc. (joint-venture company of Mitsubishi and UBS Warburg)• Involved in Vodafone Japan (Mail Harmonization Project of J-Phone to Vodafone)• Performed regular backups, updates, maintenance checks as required for a Windows 2000 server / 30 XP clients• Configured and managed settings for Active Directory (DHCP/DNS), internet connection with IE, email accounts for Outlook Express (POP3) and Outlook user profiles• On call for users' needs to troubleshoot internet connection and email account utilization-related issues • Troubleshoot network connectional, routing issues with necessary network-related diagnostic commands• Setup and configured network appliances (wireless LAN, router, firewall)• Routinely setup, configure, and run backup applications (Veritas Backup Exec/Symantec Norton Ghost)

• Performed system administrative duties including file system management, backups, process control, user administration, and device management on 5 internal Solaris servers running on 2.6/8 Operating Environment. —performed & searched for illegal accesses to internet materials by company employees' IP through http/smtp protocols• Created & tested unix shell-scripts (log-to-tape) for current company's live internet proxy server systems• Tested with Cisco routers before installation & implementation of Checkpoint (e.g. firewall application) —prepared & implemented network installation of (Solaris 2.6/8 OE) for company's intranet/internet proxy servers• Network configured, installed firewall/proxy Solaris servers to comply with other surrounding, subnetwork systems• Configured proxy server with employees' IP address settings to allow internet/email access over intranet connections• Performed routine observation of processes & log files on servers, confirming involved servers are working correctly• Applied PTF or package files when updates to current systems were necessary• Performed full backups of server systems onto media DAT tapes

Master Of It, Information Technology

Ba, Japanese Language And Literature