Technical Consultant in the Fields of Capacity Management , ITSM and ITAM (IT Asset Management)

ITSM Skills, Capacity Management, Performance Management.

Currently on contract to MTN Nigeria as Capacity Planning Consultant

Software Sales in the Financial Services Sector in SA.

Responsibilities/Duties: Consultant in Capacity Management, providing services to outsourced Customers. Management of projects to accomplish the integration of the software and methodologiesConsulting Services & Work Duties:Establishment & Maintenance of Capacity & Performance databaseProduction of regular reports on resource usage, trends & forecastsRecommendation of resource design & usage to optimize suchInvestigate & provide capacity for additional or changes IT servicesProduction of Capacity Plan as requiredMonitoring of Actual versus Forecasted & addressing of shortfallsReporting on performance against SLA'sEnsure resources optimally tunedKeep abreast & maintain knowledge of industry trends & developmentsServe on Problem & Change Committee iro. Capacity Planning functionMonitor & maintain knowledge of current & future resource demands and predict effects on performance & SLA's Technology used:Athene, Patrol Perform/Predict, OS/390, UNIX, Windows, SQL Server

Responsibilities/Duties: Provide consulting services in the implementation of Capacity/Performance Management systems and methodologies to ClientsManagement of projects to accomplish the integration of the software and methodologiesManage Technical support teamProvide 3rd level support and Sales assistance for Computer Software

IT Capacity/ Performance Management; Responsibilities/Duties: Merge with AST in 1998 and continue with the product set and Clients we gained whilst at SX Enterprise SolutionsExpand the Customer base and source new competitive products for the companyProgress more into management and consulting servicesAssist with Product Sales/Support as a 3rd level call when requiredDevelopment of training MaterialsProvide Training to Customers & staff in Capacity Planning Methodologies (product independent)Advised & Assist customers with:Develop & Manage Performance & Capacity Database (CBD)Monitoring & production of reports on system performance (CAB)Served on Problem & Change CommitteeAdvise and research SLA'sAssist with and/or production of annual Capacity PlanTechnology used:BEST/1, UNIX - Solaris, Windows, SQL Server, OS/390 etc.

IT Capacity/ Performance Management; Responsibilities/Duties:Capacity/Performance Management Services to Clients Development of Product specific training & Capacity Management training MaterialsSoftware sales and consulting and support services to Client base (Mainly large corporate)This service include the management of projects to integrate the software and methodologies requiredAssist with Product Sales/SupportProvide training to customers & staffExpand the Customer baseTechnology used:MVS, CICS, IMS, UNIX, Windows

Responsibilities/Duties: Capacity Planning and Performance Management services to LSS customersMVS and VM support Engineer, Source competitive performance & capacity management software for CompanyPre-Sales & Post Sales Support of BEST/1 ProductsSolaris AdministrationExpand the Customer base Technology used:MVS, VM, BEST/1, CICS, IMS, Solaris, Windows, UNIX

VM Systems Engineer, Capacity Planning Consultant

Responsibilities/Duties: Establish and implement Performance and Capacity Planning Methodologies, using a combination of SLR, SAP and PC based toolsEstablish and implement data access control System in entire IT environmentResponsible for 1st level VM supportDevelop & Manage Performance & Capacity Database (CBD)Monitor & produce reports on system performance (CAB)Served on Problem & Change Committee iro. Resource performance & capacityAdvise and research SLA'sAssist with production of annual Capacity PlanTechnology used:MVS, VM, Top Secret, Windows, Microsoft Office (Word, Excel & PowerPoint) SAS

Responsibilities/Duties: Manage a Team of Computer Operators, working on a shift basisMonitoring & ensuring completion of daily shift production workload/schedule

Managed data systems

Day to day computer operational tasks with IBM Mainframes