LastPass stands alone once again. Our separation is complete.

Proactively manage technical relationships with clients and assist the LogMeIn Enterprise team with customer training, integrations, and systemic issue resolution to ensure our customers get the most from our products.

Citrix GoTo business has merged with LogMeIn. Managing deployment, adoption and retention of LogMeIn services. Working closely with my accounts to thoroughly understand each customer's business model and utilization of the purchased service to ensure success and a high return on their investment.

The main contact for an assigned group of Citrix strategic clients driving the deployment, adoption and retention of their Citrix service. Working closely with the accounts to thoroughly understand each customer's utilization of the purchased service, business infrastructure, and business model to ensure success and high return on their investment.

Responsible for managing a portfolio of 2 ($2M - $37M) accounts: uncovering profitable sales opportunities, providing education and training on products and services, technical and non-technical issue tracking and resolution, and all aspects of customer satisfaction. Managed customer relationships for contract values in excess of $37M.• Led internal customer account review meetings at management level to drive customer satisfaction and gather product feedback.• Identified needs and areas of inefficiency in a customer who was experiencing declining sales and demonstrated how Cadence products could streamline their development methods and processes. Results: A 23% increase in services and software product renewals in a down year.• Field team technical leader – liaison into R&D providing technical guidance on new product features• Created and presented web-based product overviews for cross-training TAMs on additional product lines.