- Receive customer questions, complaints, and comments (email, phone, live chat);- Treat customers with respect and do whatever you can, within company policies, tomake sure customers are satisfied with their purchases;- Quick and efficient response to the customer via email or phone;- Internal communication with other departments, following pending issues related tocustomer's requests;- Provide outbound services via email and phone;- Update customer database;- Collaborating with team/shift leader & colleagues;

- Manage large amounts of incoming chat and emails contacts.- Identify and assess customers’ needs to achieve satisfaction.- Build sustainable relationships and trust with customers through open and interactive communication.- Provide accurate, valid and complete information by using the right methods/tools and teamwork.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Take the extra mile to engage customers.

- Work directly with customers to resolve various issues.- Work closely with other departments looking for solutions to solve customer problems.

- Management of all accounts payable and receivable.- Prospecting leads and executing a direct marketing campaign.- Daily monitoring of sales and product performance, proposing proactive and corrective measures, such as targeted promotions and weekly reports with my partner.- Working very closely with the licensee's success team, marketing and contributing positively to the development of strong partnerships in condominiums.

- End user general desktop level 1 support, computer issues.- Software and hardware issues, MSoffice, outlook, some specific software, general hardware issues. - Request warranty of the computers, some network issues.- Configuration and installation of computers, maintenance of computer equipment.- Printer maintenance and support.

- Performing detailed analysis of client guidelines- Customer financial analysis finding the best financial investment at the moment- Tracking customer assets and liabilities- Financial organization for a best future

- Perform activities related to collecting, receiving, conferring, reconditioning, distributing, annotating, downloading and returning postal objects, telegraphic messages, special contracts and other products and services- Services and sales of postal items, products and other services from Correios’s portfolio, interacting and applying the techniques of customer service and sales.- Worked as a team to ensure excellent workflow and customer satisfaction.

- Production, Recording and editing content, (Adobe After Effects, Adobe Premiere).- Uploaded content to the company`s website- Providing customer service, through email and phone answering questions and handling complaints with solutions to their specific requirements.

- Production, Recording and editing content

- Assistance of the technical safety and quality control of 3.000 employees- Inventory analysis and stock control- Risk assessment to determine whether employees were in compliance with company policies- Provide assistance and support to internal customer.- IT Support when need

- Analysis and elaboration of content (BrOffice, General Apps from Linux, Installation of system etc) - Class administration for digital inclusion- Dealing with students inquiries and assessment of their performance- Planning and execution of events including meetings and conferences for students.

- Support office internal network - including network patches and wireless access points.- Provided first-rate IT service support - with troubleshooting and resolution, where possible, performing request setup and troubleshooting for all enterprise applications (Outlook, SAP, Microsoft Dynamics AX, etc.), providing support level 1- Provided details about the cause of problems, resolutions, and steps to use on TCP / IP, routers, printers, wireless, and other network devices for proper operation.- Classified each incident or request using the company's service management tools.