Davi Matos Email and Phone Number
💻 Technology-driven professional with fundamental experiences in web development, interface design, technical support, network infrastructure, and cybersecurity. With a strategic and 🎯 results-oriented vision, I work with 🧩 attention to detail and a client-focused approach, leveraging my knowledge to enhance processes and deliver 🌐 effective solutions in high-demand global environments.✨ My experience highlights include a significant contribution to asset migration and management projects for the web, as well as a notable reduction in open tickets 📉, optimizing Service Desk efficiency. As a 🚀 continuous development enthusiast, I am proficient in a variety of tools and processes, including ticket management 📑, online consultations, programming, remote access 🖥️, and dashboards 📊.🔹 My core competencies include:• Web Development and UI/UX | Network Infrastructure and Cybersecurity;• Organization 🗂️ and Adaptability | Project and Ticket Management;• Remote Support 🌐🎓 Outside of work, I enjoy studying English and Spanish 📚, listening to Chinese instrumental music 🎶, and practicing calisthenics and mindfulness exercises 💪🧘.If you have any query: davimatoss366@gmail.com
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Service Desk Analyst InternOrange Business Dec 2024 - PresentPetrópolis, Rio De Janeiro, Brazil -
Service Desk Analyst Internal ApprenticeOrange Business May 2024 - Dec 2024Petrópolis, Rio De Janeiro, BrazilI've performed tasks with my team related to troubleshooting various cases reported by customers involving major service outages in such as SDWAN, FortiGate, Meraki and Business VPN. We worked together to mitigate the issues and restore the client’s service. Please, find below some ideas:Perform support solicitations of the internal teams to interact with external providers.Do the communication with external providers in order to get an Incident status;Follow up technical diagnostics with the coworkers;Record in an electronic ticket system any support information of internal teams and Orange's partners;Follow guidelines of escalation observing procedures of the company to guaranteed that all information being treated with the correct level priority. -
It Support Internal ApprenticeOrange Business Feb 2024 - May 2024Petrópolis, Rio De Janeiro, BrazilI was able to manage and collaborate with the internal team on tasks related to stock control (logistics). Additionally, through my programming experience, I contributed with UI & UX on the project of the internal tool to manage the company’s local assets. -
Preparatory Training For Professional PracticeOrange Business Feb 2023 - Dec 2023Petrópolis, Rio De Janeiro, BrasilFirjan SENAI SESI Petrópolis
Davi Matos Education Details
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Computer Engineering -
Firjan Senai Sesi PetrópolisComputer/Information Technology Administration And Management -
Faeterj Petrópolis - Faculdade De Educação Tecnológica Do Estado Do Rio De Janeiro-Campus PetrópolisMédio Técnico Em Informática -
Colegio Estadual Pricesa IsabelRegular/General High School/Secondary Diploma Program
Frequently Asked Questions about Davi Matos
What company does Davi Matos work for?
Davi Matos works for Orange Business
What is Davi Matos's role at the current company?
Davi Matos's current role is 🔧📞💻 | Service Desk Analyst Apprentice at 🟠 Orange Business.
What schools did Davi Matos attend?
Davi Matos attended Descomplica Faculdade Digital, Firjan Senai Sesi Petrópolis, Faeterj Petrópolis - Faculdade De Educação Tecnológica Do Estado Do Rio De Janeiro-Campus Petrópolis, Colegio Estadual Pricesa Isabel.
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Davi Matos
It Analyst - F1Rst Tecnologia | Tecnólogo Em Análise E Desenvolvimento De Sistemas | Técnico Em Redes De Computadores | PcdEmbu Das Artes, Sp -
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