Davi Matos

Davi Matos Email and Phone Number

🔧📞💻 | Service Desk Analyst Apprentice at 🟠 Orange Business @ Orange Business
Davi Matos's Location
Petrópolis, Rio de Janeiro, Brazil, Brazil
About Davi Matos

💻 Technology-driven professional with fundamental experiences in web development, interface design, technical support, network infrastructure, and cybersecurity. With a strategic and 🎯 results-oriented vision, I work with 🧩 attention to detail and a client-focused approach, leveraging my knowledge to enhance processes and deliver 🌐 effective solutions in high-demand global environments.✨ My experience highlights include a significant contribution to asset migration and management projects for the web, as well as a notable reduction in open tickets 📉, optimizing Service Desk efficiency. As a 🚀 continuous development enthusiast, I am proficient in a variety of tools and processes, including ticket management 📑, online consultations, programming, remote access 🖥️, and dashboards 📊.🔹 My core competencies include:• Web Development and UI/UX | Network Infrastructure and Cybersecurity;• Organization 🗂️ and Adaptability | Project and Ticket Management;• Remote Support 🌐🎓 Outside of work, I enjoy studying English and Spanish 📚, listening to Chinese instrumental music 🎶, and practicing calisthenics and mindfulness exercises 💪🧘.If you have any query: davimatoss366@gmail.com

Davi Matos's Current Company Details
Orange Business

Orange Business

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🔧📞💻 | Service Desk Analyst Apprentice at 🟠 Orange Business
Davi Matos Work Experience Details
  • Orange Business
    Service Desk Analyst Intern
    Orange Business Dec 2024 - Present
    Petrópolis, Rio De Janeiro, Brazil
  • Orange Business
    Service Desk Analyst Internal Apprentice
    Orange Business May 2024 - Dec 2024
    Petrópolis, Rio De Janeiro, Brazil
    I've performed tasks with my team related to troubleshooting various cases reported by customers involving major service outages in such as SDWAN, FortiGate, Meraki and Business VPN. We worked together to mitigate the issues and restore the client’s service. Please, find below some ideas:Perform support solicitations of the internal teams to interact with external providers.Do the communication with external providers in order to get an Incident status;Follow up technical diagnostics with the coworkers;Record in an electronic ticket system any support information of internal teams and Orange's partners;Follow guidelines of escalation observing procedures of the company to guaranteed that all information being treated with the correct level priority.
  • Orange Business
    It Support Internal Apprentice
    Orange Business Feb 2024 - May 2024
    Petrópolis, Rio De Janeiro, Brazil
    I was able to manage and collaborate with the internal team on tasks related to stock control (logistics). Additionally, through my programming experience, I contributed with UI & UX on the project of the internal tool to manage the company’s local assets.
  • Orange Business
    Preparatory Training For Professional Practice
    Orange Business Feb 2023 - Dec 2023
    Petrópolis, Rio De Janeiro, Brasil
    Firjan SENAI SESI Petrópolis

Davi Matos Education Details

Frequently Asked Questions about Davi Matos

What company does Davi Matos work for?

Davi Matos works for Orange Business

What is Davi Matos's role at the current company?

Davi Matos's current role is 🔧📞💻 | Service Desk Analyst Apprentice at 🟠 Orange Business.

What schools did Davi Matos attend?

Davi Matos attended Descomplica Faculdade Digital, Firjan Senai Sesi Petrópolis, Faeterj Petrópolis - Faculdade De Educação Tecnológica Do Estado Do Rio De Janeiro-Campus Petrópolis, Colegio Estadual Pricesa Isabel.

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