Specialist in Enterprise SaaS applications, architecture, APIs and integrations.Pre-sales support in the development and presentation of solutions for LATAM customers.Technical leadership and participation in discovery calls to identify areas of opportunity for Zenvia solutions.Creating estimates, technical proposals, customer meetings, presenting solutions, and leading POCs (Proofs of Concept).Development of projects for the following channels: Whatsapp, SMS, RCS, Webchat, VoIP… Show more Specialist in Enterprise SaaS applications, architecture, APIs and integrations.Pre-sales support in the development and presentation of solutions for LATAM customers.Technical leadership and participation in discovery calls to identify areas of opportunity for Zenvia solutions.Creating estimates, technical proposals, customer meetings, presenting solutions, and leading POCs (Proofs of Concept).Development of projects for the following channels: Whatsapp, SMS, RCS, Webchat, VoIP (including carrier services), E-mail and Social media.Experience such as a trusted advisor to customers by understanding their processes, requirements, and challenges.Direct engagement with customers, which requires the ability to deliver business use-case demonstrations, scope of work creation, service pricing and RFP/RFI responses.Technical knowledge in integrations with Chatgpt (using Azure Open AI).Support for partners, helping in the technical understanding of the products.Support to the product team (Product Owners and Product Managers) aiming to meet customer needs, as well as aligning expectations through roadmaps.Support for Customer Success teams, serving strategic accounts, understanding customer needs and proposing new technical solutions to avoid churn.Support the Professional Services team, with an understanding of the project sold, as well as the characteristics necessary for correct implementation. Show less

Technical leader of Unified Communications (UCaaS) and collaboration projects at Softline Brasil.Working on a global level with partners and customers in Latin America, Europe, Asia and the United States.Development of projects based on Microsoft architecture - Office 365, Microsoft Azure and Microsoft Viva.Acting Product Manager, offering products, evaluating the customer’s needs together with the development department.Advanced technical knowledge of collaboration and IP… Show more Technical leader of Unified Communications (UCaaS) and collaboration projects at Softline Brasil.Working on a global level with partners and customers in Latin America, Europe, Asia and the United States.Development of projects based on Microsoft architecture - Office 365, Microsoft Azure and Microsoft Viva.Acting Product Manager, offering products, evaluating the customer’s needs together with the development department.Advanced technical knowledge of collaboration and IP telephony solutions (including SBCs, Gateways, SIP phones, Billing, Recording, IVRs), Contact Center and Video Conferencing (Teams Meeting Rooms, SIP/H.323 systems).Participation in the delivery of Webinars, Workshops and Proof of Concept.Consulting with customers & partners for selling company UC solutions.Develop and design projects via Microsoft 365 architecture solution (Microsoft Teams).Development cloud projects via Microsoft Azure.Providing technical & competitive marketing to the Channel Sales team.Providing customers and account representatives with technical product advice and demonstrating support during pre-sales cycles. Show less

Responsible for the Unified Communications and Contact Center projects (VoIP, Video, WebRTC, Webchat, SMS) in all LATAM territory.Experience in Avaya Aura and IP Office projects (design and implementation).Technical RFP responses according to the project requirements.Providing technical expertise in sales presentations.Develop a close relationship with sales staff in the territory and work as a team to drive the business.Assist Channel Sales team to proactively develop… Show more Responsible for the Unified Communications and Contact Center projects (VoIP, Video, WebRTC, Webchat, SMS) in all LATAM territory.Experience in Avaya Aura and IP Office projects (design and implementation).Technical RFP responses according to the project requirements.Providing technical expertise in sales presentations.Develop a close relationship with sales staff in the territory and work as a team to drive the business.Assist Channel Sales team to proactively develop Partners or Service Providers to achieve business objectives.Support Sales Team in information gathering in customer meetings. Show less

Technical support specialist in Avaya Aura platforms (Communication Manager, System Manager, Session Manager, Avaya Enablement Services).Responsible for the site infrastructure (cabling, telephony infrastructure).Troubleshooting Level III Avaya environment.Responsible for end-to-end customer support.Implementation of VoIP systems (Avaya Aura).Customer service with support and maintenance tasks.

Technical support level II in Avaya Aura platforms (Communication Manager, System Manager, Session Manager, Avaya Enablement Services).Troubleshooting Level II Avaya environment.Help customers to resolve their VoIP complex issues as per the SLA.Timely follow-up with the customer, to check if the issue was fixed in a timely manner.Responsible for end-to-end customer support