• Analyze incidents and act on workarounds• Analyze the origin of problems and implement the root cause solution;• Understand requests with the customer;• Validate deliveries with the customer ensuring compliance with requirements;• Implement deliveries within the established SLA;• Knowledge sharing and collaboration skills• Support .NET platforms• Software development

PagSeguro PagBank client. • Carry out functional occurrences of systems in production. • Monitor corrections made in production. • Carry out functional analyzes of tickets • Proactively handle failures • Manage escalated occurrences from different business areas and prioritization with internal teams. • Acting in problem management. • Map processes. • Create documentation and procedures. • Develop technical and business presentations to pass on and… Show more PagSeguro PagBank client. • Carry out functional occurrences of systems in production. • Monitor corrections made in production. • Carry out functional analyzes of tickets • Proactively handle failures • Manage escalated occurrences from different business areas and prioritization with internal teams. • Acting in problem management. • Map processes. • Create documentation and procedures. • Develop technical and business presentations to pass on and disseminate data knowledge from other teams. Show less

• Supporting projects; • Implementing and configuring systems; • Conducting testing to ensure corrections are functioning properly; • Monitoring applications; • Helping users create Reports, Indicators, and Dashboards; • Acting as a liaison between the company and system suppliers; • Analyzing the performance of implemented systems; • Mapping processes and designing data based on business rules; • Developing support materials for users; • Analyzing… Show more • Supporting projects; • Implementing and configuring systems; • Conducting testing to ensure corrections are functioning properly; • Monitoring applications; • Helping users create Reports, Indicators, and Dashboards; • Acting as a liaison between the company and system suppliers; • Analyzing the performance of implemented systems; • Mapping processes and designing data based on business rules; • Developing support materials for users; • Analyzing, classifying, and describing scenarios reported by users (bugs, enhancements, and service requests); • Providing support to internal company users for systems (Matrix, Netsuite, and legacy); • Training users on how to use solutions efficiently. Show less

• Checking and fixing problems in IP, backbone, and metro Ethernet networks: using Cisco, Huawei, Extreme, and Juniper routers and switches. • Access network management: FTTx using Fiberhome, Huawei, Zhone, Nokia, and Calix; xDSL with Keymile, ZTE, and Huawei. • B2B products: Internet Link, VPN, and Lan to Lan. • Providing remote support for field staff to resolve network issues. • Escalating problems, identifying and locating faults, and configuring metro network equipment.

• Follow up on projects• Attend technical meetings with internal and external personnel• Write work procedures• Create charts of results• Record incidences on bulletins, forms, and maintenance reports• Fill out forms for disposing of rejected parts• Describe work procedures• Complete technical reports• Issue technical reports• Create charts of positive and negative results• Record incidents in maintenance management system• Implement and set up systems