Provides senior level best practice consulting and professional services in the areas of business improvement and transformation, Lean Six Sigma, program and project management, quality improvement, strategic management, and digital strategy.Completed highly successful consulting engagements with:• Town of Oakville Corporation - Oakville, ON.• Sheridan College - Sheridan Quality Assurance Graduate Program - Brampton, ON.• Geotab Inc. - Oakville, ON. • Rifco National Auto Finance Inc. - Red Deer, AB. • Quorum Information Technologies Inc. - Calgary, AB.

• Key leader and contributor in business transformation and achieving $180MM in run rate profitability.• Led special projects focused on implementation of new clients, client retention and system design and development, directly contributing $5MM to run rate profitability.• Coached and supported 8 Black Belts and their project teams to ensure that transformation projects were being executed effectively.• Reported to the VP Transformation Office - North America.

• Developed and deployed the Element Continuous Improvement (CI) program across all Canadian departments with a strong focus on improving the customer experience, reducing costs, managing with metrics, and creating a continuous improvement culture. • Created an organizational-wide continuous improvement culture. Achieved having all 314 Element Canada employees trained and certified as Lean Six Sigma White Belts within a 3 month period. Led employees to complete 150+ “Quick Win” projects within 1.5 years producing a productivity savings of over 11,000 hours plus many improvements to the customer experience.• Managed a team of Lean Six Sigma Black Belts to complete complex projects. Completed several high priority projects with strong results including the recovery of over $500,000 in lost revenue, productivity savings of 12,000 hours and significant reductions in cycle time in internal processes thereby improving the customer experience.• Reported to the Chief Operations Officer.

• Managed the successful execution of the end-to-end process management program across Retail and Business Banking (RBB). • Led a highly successful improvement project in the end-to-end cash back mortgage process which improved the client and employee experience by increasing controls, reducing errors, eliminating process “handoffs,” and reducing the cash back payment time to clients from an average of 8 days to 2 days. Eliminated outsourced process tasks, which reduced process costs by more than $100,000/year.• Supported the end-to-end credit card project; analyzed and developed improvements which increased the volume of auto-adjudicated applications by 32%.• Reported to SVP, Process Management.

• Performed the complete startup of this business improvement service company focused on the niche Dental and Healthcare industries. Included the development of the business plan, marketing strategy, operations plan, company website, documents and templates, marketing creative, and sales strategy. Launched the new business and performed the sales and operations roles successfully, as per plan.

• Provided internal professional services to this mortgage company in the areas of strategic planning, process improvement, change management, project/ program management, and data analytics.• Created and executed a comprehensive Business Process Management Strategy that resulted in an organization-wide culture shift to continuous improvement. Trained 100+ Managers to lead process improvement projects within their departments. Trained 400+ employees in Lean Six Sigma basics to enable them to effectively participate in improvement projects. • Led a team of 5 Lean Six Sigma Black Belts and Project Management Professionals to execute a prioritized pipeline of business improvement projects.• Managed a multi-year cost savings initiative that produced an overall NPV of $7.75 million and an IRR of 158%. • Reported to CFO and EVP, Professional Services.