David Waterman Email & Phone Number

Melbourne, Vic, Au

As a Senior Solutions Consultant, I act as a liaison between enterprise or complex Rosterfy customers and our internal teams, helping to deliver the best onboarding experience possible. I ensure customers reach their desired outcomes through effective onboarding and relationship management

Rosterfy exists to connect communities to events and causes they are passionate about through volunteer and paid workforce management technology. Our proven end to end technology allows charities, events, sporting federations and more to recruit, register, screen, train, manage and report with ease. Rosterfy allows you to simplify workforce management by replacing manual processes with automation to better engage and retain your volunteers and paid staff.Keen to learn more? Hit us up at www.rosterfy.com

Melbourne, Victoria, Australia

nura is a passionate group of music-loving scientists, engineers, and creatives. Based in Melbourne, Australia nura was founded in 2016 with the ground-breaking idea of using the otoacoustic emission to create headphones that automatically learn and adapt to your unique hearing.Key Responsibilities:- Lead and manage the performance of a team of service experts located in Australia and the UK in support of HaaS subscription model- Maintain, manage and drive overall retention efforts- Collaborate closely with Analytics and Marketing team to identify, plan an execute tactical and strategic plans to minimise overall churn - Manage customer escalations to resolution- KPI Development, Management, Forecasting & Reporting of retention- Review, test and optimise existing cancellation journey, messaging and retention tactics- Develop servicing strategies in order to improve Customer Experience - Lead and Project Manage service component of any NuraNow subscriber initiatives- Report on and present subscription and service metrics to key stakeholders- Utilise basic HTML and CSS for comms, customer facing portals and internal educational resources- Own and administer Recurly, Zendesk and backend CRM- Create and maintain Email and SMS dunning communications- Document and maintain team processes and general knowledge

Melbourne, Australia

Key Responsibilities:- Activating multiple locations in a company first physical presence to general public.- Hiring and staff management- Bump in/out liaison with both semi-permanent locations as well as ad-hoc events (Melbourne Music Week, ACMI, Pause Fest)- Leading and Inspiring team of multiple locations- KPI Management, Forecasting & Reporting of metrics of SoundStudio activations- Awareness of industry and consumer trends to ensure best outcome of experience- Inventory management for multiple locations- Build relationships with 3PP Partners leading to physical stock agreements- On site training of retail partners, including educational decks and online resource creation - Handle all customer escalation matters

Primarily revolving around the direct sale of solutions products and services to Education and SMB customers. Generating sales and strengthening relationships by phone, email and face to face. The scope of this position includes new account allocation as well as business development and maintenance of existing and new clients. Strong rapport building is crucial in communications at all levels to ensure needs are met, visions are brought to life and a genuine care is showcased from start to finish.Key responsibilities- Prospecting in new markets and building a fresh pipeline of opportunities- Making pro-active outbound calls to designated territory to drive sales & products to market- Prepare and follow-up on quotes and proposals- Generating leads and following thorough sales process- Thorough analysis of contact list to target & distribute based on key competencies- Providing feedback and coaching to team on calls, solutions and product range- Knowledge of trends, curriculum and future planning of existing and prospective clients- Lifecycle management of technology and service licences - Collaborating with internal & external support for full scope solutions- Maintaining and nurturing all aspects of pipeline development- Strong relationship building for trustworthy interactions- Onboarding training and development in person and via video conferencing- Pitching solutions to key stakeholders- Developing and hosting on site education and development sessions for SaaS solutions

Melbourne, Australia

My role was to connect business professionals and entrepreneurs with the tools they require to succeed. I introduced Apple solutions, technology and services to business customers. Key Responsibilities:- Account Management of SMB, Education & Government clients- Design & lead outbound strategy to grow YoY results and convert to new accounts- All aspects of sales process for hardware and SaaS- Lifecycle management and bespoke device deployment - Driving growth of client base whilst nurturing strong existing relationships- Lead re-engagement of dormant accounts via thorough outbound call campaigns- Recommend and connect software and network solutions within Apple ecosystem- Collaborating with market leaders & consultant network to deliver timely, relevant solutions- Communicating current opportunities, forecasted pipeline and engagement results to market- Continued communication and ‘health checks’ with clients to promote open dialogue- Establishing and connecting new business leads through effective negotiation and informed solutions- On call support for key clients including outside of business hours as per required- Onboarding, integration and go live training and development of clients

Melbourne, Australia

Visual Merchandising at Apple is a very intricate role that calls for every detail to be considered no matter how big or small. The role consisted of many different responsibilities including the oversight of Window Displays, VCL, Planogram execution as well as Digital Imaging, keeping our environment at a world leading level for all visitors. In this role I displayed a methodical, no stone-unturned approach to leading our team in fit-outs and updates as well as communicating feedback to a global team to ahead of their own respective time zone

Melbiourne, Australia

As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, but you’re also the person who guides them — advising, selling, and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple.

Melbourne, Australia

In my time as a Travel Consultant with arguably the worlds biggest Travel Organization I would discover and validate my clients requirements and concerns providing a reliable, consistent outcome for each and every request that was both put in front of me as well as sought out growth.I sought out Corporate clients and established a long standing, trustworthy relationship built on my own aptitude for reliability and recommendations. Working with everyone looking for lLeisure, Corporate Clients with a locked in travel itinerary and complexities involving flight routes and scheduling conflicts to the logistics of booking one of Australias premier Music Labels I was exposed to wide spread of challenges and conflicts which I was able to overcome and ensure the best available outcome was met.I was lucky enough to travel throughout Australia, North America, Europe and Africa in my time with Flight Centre and learned invaluable career skills as well as life experience.

Working within the Retention Team I was the last stop for clients who were about to end their relationship with the Brand.In this role I was required to display my broad knowledge of the company, features and benefits, alternative options and solutions to renew their faith in the Brand, Service and promoted continued use.

Melbourne, Australia

I was responsible for aligning with prospective customers and their interest in Foxtel. Shortly after starting I was selected to be included within a small team inside the Outbound team called'Honeymoon'​. The Honeymoon team was involved in both inbound and outbound communication based around the retention of existing Foxtel customers who were not tied to their service. We allowed for communication of offers, services and their own growth to ensure each and every customer we came into contact with was getting the most out of their service and was comfortable moving forward with both knowledge and the keys to their own enjoyment with Foxtel.