- Part of a team responsible for the support of 7 hotels in the Louisville market, mainly Marriott, Distil, Moxy & Aloft- Supporting and maintaining all IT systems in the hotel, including laptops & desktops, printers, software, networks, CC readers, camera system, digital signage, parking system and phone system, either by direct support or coordination with vendors and other teams at the company (applications, infrastructure, etc.)- Manage users and groups in Active Directory and communicate with internal customers through Heat ticketing system- Conduct PCI compliance periodic audits- Always respond to customers' issues and requests in a timely manner, with a friendly face and a "can-do" attitude, with the understanding that technical issues can impact their momentum and spirit, and a well-maintained infrastructure is imperative to the business success

• Customer Service - manage calls according to a protocol and adapt to the customer's emotional and environmental situation, translate technical terms to mostly non-technical audiences and vice versa• Troubleshooting - ask the right questions, understand the problem and isolate the segment in question (bug/defect, firewall or user errors)• Documentation - document every interaction with the customer, refer to knowledge-base and past cases to resolve issues, escalate and notify L2 analysts on potential bugs so that they can test and report to the development team and for future documentation

- Break down and implement complex technical manuals in the Ginger Gene platform, design as user-friendly troubleshooting guides- Develop content for medical device companies (J&J, Philips, GE) – research and review hundreds of clinical studies, IFUs and online materials, conduct professional interviews with subject-matter experts

Post-hospitalization boarding school for teenagers at-risk (ages 12-18) - routine and discipline management, emotional support

- Responsible for the internal audits of the school's instructional programs (training goals, schedule, written material and presentations, tests and treatment to cadets) to insure adherence to training quality standards- Mentor staff members and cadets on different instructional topics- Received certificates of appreciation from the AFB commander (colonel)

AH-64 Apache mechanical maintenance officer

Virtual insrtuctor of advanced high-school math students & training candidates for the program - "Trailblazer" (Nachshon) Project

Chairman of the aerospace faculty student committee, responsible for the students' academic and social representation in front of faculty's staff and student association board and offices:* Head of 5-8 student representatives (one for each semester)* Access to faculty student budget according to needs* Social activity - faculty event planning (faculty picnic along with the staff, book fairs, parties and cooperation with other faculties) and supporting the general association events* Academic activity - homework, tests, syllabus (student representation)

AIAA Student Design\Build\Fly (DBF) competition held in Tucson, AZMember of the Technion "Mazlatov" team and in charge of the project's final report and presentations (PDR, CDR)