Promotion: Promoted to Senior Process Associate in April 2023.Responsibilities:• Managed end-to-end order flow for customer migration from copper to fiber in US Telecom Domain.• Provided exceptional customer service, addressing inquiries and ensuring satisfaction.• Utilized Salesforce for order management efficiently.• Specialized in handling critical orders and validating addresses.• Led and trained a team of 20+ members in managing rejection orders.• Designed and… Show more Promotion: Promoted to Senior Process Associate in April 2023.Responsibilities:• Managed end-to-end order flow for customer migration from copper to fiber in US Telecom Domain.• Provided exceptional customer service, addressing inquiries and ensuring satisfaction.• Utilized Salesforce for order management efficiently.• Specialized in handling critical orders and validating addresses.• Led and trained a team of 20+ members in managing rejection orders.• Designed and implemented dashboards and data analysis using Power BI.• Engaged in comprehensive reporting for internal and external purposes.Power Automate Developer:• Developed, implemented, and maintained automated workflows using Microsoft Power Automate.• Customized and configured Power Automate connectors for integration with various applications.• Created advanced workflows with conditional logic and loops.• Monitored and debugged workflows for smooth execution.• Education:• Provided technical guidance and support to users in leveraging Power Automate.• Conducted training sessions and workshops on Power Automate best practices. Show less

Worked on US Mortgage in Title search process. Engaged in the examination of property documents through Netronline, ensuring the accuracy of customer information

Oversaw the US Litigation Coding Process, leading a team of 10 members to ensure timely project completion. Conducted comprehensive audits of the entire process to identify and rectify errors.

For the US Litigation Coding Process, our task involved scrutinizing documents, extracting pertinent information, and inputting it into Excel. This process encompassed a five-field coding system.