- Record live bugs and feature requests from users- Create tasks for developers to fix bugs and add features to the Ligna software- Allocate tasks to each developer based on their skill level- Evaluate and test developers' code in a testing environment during Code Review and QA/Testing phase- Provide feedback to developers and ensure features are production-ready before release

- Manage live chat for the Ligna software- Troubleshoot user issues/errors- Provide technical training on use of the Ligna software- Communicate software bugs and feature requests to development team

- Fix bugs and optimize code on new features to the Ligna software during QA/Testing phase of development cycle- Assist in development of new features to the Ligna software- Expand development on existing features to improve user satisfaction based on user feedback

- Consulted with small businesses on every aspect of online presence- Sold web design services, local marketing services, software technology (Inbound Marketing Software, CRM Software, Ecommerce Platforms, Payment Processing Solutions), and software integrations- Managed partner relationships through reseller channels- Served as a sales engineer for sales team

- Managed web design and software integration projects from point of sale to completion of project- Interfaced directly between project lead and end client or reseller throughout duration of projects- Managed multiple projects with experience of managing small teams of web designers/developers

- Communicated design ideas using wireframes, user flows, process flows, and site maps- Met with clients to discuss planning and project progress- Established and promoted design guidelines, best practices and standards- Tested and improved design, functionality, and speed of websites- Integrated websites with ecommerce solutions, payment processing solutions, etc.- Integrated javascript/jquery/css animation (ie. sliders, popups, modals image galleries, text animation, etc.)

- Setup and managed email marketing and lead generation campaigns- Setup and managed Google Ads and Facebook Ads advertising/marketing campaigns- Setup and managed monthly back-linking campaigns- Managed social media and content marketing team

- Performed extensive keyword research for multiple sectors of industries- Performed detailed analysis of initial online ranking and strategy of clients compared to competition- Analyzed page structure to maximize keyword effectiveness and relevance across the website- Formulated unique keyword rich titles and descriptions in accordance with best practices- Recommended content creation and optimized each page with relevant keywords in accordance with best practices- Optimized website structure, interlinking, schema in accordance with best practices- Structured websites to meet ADA and WCAG compliance- Evaluated and Optimized page speed using latest testing tools- Analyzed keyword ranking and traffic to optimize marketing campaigns ongoing