Contract position with a primary focus on establishing and refining research and innovation processes within the Faculty of Business and Law. This role plays a key part in the strategic growth and effective management of the faculty's portfolio of externally funded research and innovation projects. Operating cross-functionally across the faculty and the wider university, this role heavily relies on project and product management expertise.

Redundancy

Working autonomously across the organisation to manage five key product themes: Compliance, Reputation, Product Value & Usage, Feature & Market Research, Relationships & Reporting.

Responsible for overall customer product satisfaction across platforms. Actively working in areas to improve brand reputation and implementing a brand vision internally. Making sure appropriate processes and communication channels are in place for feature development, customer experience and technical escalations. Offering measured improvements and ways to implement across the product portfolio to enhance customer satisfaction and reduce cancellations. Managing internal and external project stakeholders.

Ensuring both features and functionality in the Total AV Security Suite meet & exceed customers’ expectations. Working to a ‘continuous improvement’ approach, making sure the project was always pushing forward. Working alongside Marketing, Development, Finance & Operations departments to achieve objectives and reach company milestones successfully.

My role within Portsmouth Business School was to look after the Research and Knowledge Services Project Portfolio. In real terms, this meant project managing external funding applications from conception to submission and managing the successful projects to completion. Ensuring appropriate procedures were in place and followed, key milestones met and any variation in project performance was monitored and resolved accordingly.Projects managed ranged in value from £1,000 - £6,000,000. I directly managed a small team to achieve the objectives of this role.

Responsible for overseeing and monitoring all aspects of the Institute of Criminal Justice Studies (ICJS) Knowledge Transfer Projects and full-cost activities. Notable duties included: • Liaison for ICJS’s home and abroad project sponsors• Project management of ICJS current and future projects• Monitoring of knowledge transfer budgets• Providing comprehensive support for the Business Development Team• Servicing three public sector professional accreditation boards, Police, Counter Fraud and Security management.• System administrator for departmental CRM.• Special Events coordinator for department.

Coordinating and promoting research and knowledge transfer opportunities for academic and business development/engagement purposes. Supporting the maintenance, control and delivery of key information, determining relevant and accurate data distribution for members of the Research and Knowledge Transfer Services team.Responsible for managing the delivery of Customer Relationship Manager software across University departments, developing strategy, best practice, organising stakeholder meetings, liaising with support facilities and providing training to new users, as well as organisational duties including database functionality, data integrity and monitoring information security. Experience of drafting and sending corporate communications related to internal training/workshop events for staff, events aimed at corporate relations engaged with the University and publicising business opportunities with the University of Portsmouth to external audiences.Event organisation at both an internal and international level including committee meetings, venue bookings, e-mail campaigns, catering orders, logistics management, relevant administrative duties and responsibility for overseeing management on-the-day. Tracking project status versus timeline scale to identify suitable project deliverables/failures.Undertaking administrative duties to assist the Business Development Team with the organisation of communication with clients, preparing meetings, delivering data and marketing materials as well as webpage management, responding to telephone calls and departmental finance responsibilities.Managing local Government initiative ‘Business+’ and ‘Shorter KTP’.

I worked in as part of the Support Team within Research and Knowledge Transfer Services (R&KTS, now Research Innovation Services, RIS). R&KTS are a multifunctional division of the University; providing services to business and co-ordinating research and knowledge transfer activities across the University.My role within the Department was to find and promote research and knowledge transfer opportunities for academic members of staff. Integral part of the administrative team behind the implementation and upkeep of the Maximizer CRM System within the University. Providing management information and reports relating to research and knowledge transfer activity. This role also entailed event support, planning and operational.Providing administrative support to the University's Business Development Team.

Working as part of the Sales Team selling policies on behalf of Mediquote, Club direct, Insure for all and Columbus direct.Sales function led to call handling of 60+ calls daily. Clients were the 60+ demographic and/or those with preexisting medical conditions. A medical sales screening would be run through to for certain policies.Policies ranged anywhere from £5 to £2000 in value, personal sales exceeded £80,000 in my time with the company. Furthermore, I regularly hit targets and enjoyed the busy day to day interaction with clients.

A member of the Customer Services team within a number of small, medium and large branches in the Cornwall Lloyds TSB Group.Responsible for dealing with customer enquiries, handling large sums of money of a daily basis, supporting sales team by generating sales leads.As part of the student placement programme, collected data to inform a final year dissertation.