Directed the training and performance support strategy for the City of Chicago’s Department of Family and Social Services Salesforce portal implementation, resulting in increased user adoption and optimized system utilization. Developed and delivered performance support assets and self-paced eLearning courses that empowered users to efficiently navigate and leverage the new platform, driving improved service delivery and operational efficiency.

Managed the global learning strategy for a large Oracle Fusion Cloud ERP implementation impacting 2,000+ employees.Conducted a training needs assessment identifying 70+ courses and 600+ system transactions to support user adoption.Created an eLearning course on organizational change that received a 4.8/5 learner satisfaction rating.

Spearheaded the development and execution of a comprehensive change communication strategy, including tailored communication artifacts, learning curriculum, and performance support materials, to drive the successful Salesforce Service Cloud implementation for one of the world’s largest quick-service restaurant chains.Designed and implemented an onboarding, nesting, and competency-based training program for a leading healthcare organization, resulting in a 20% increase in new sales agent confidence and a 32% improvement in perceived onboarding effectiveness.Led the implementation of a digital performance support system, producing user-focused how-to articles, guides, and end-user documentation that boosted onboarding efficiency by 25% and increased new hire retention by 65%.Developed and deployed a comprehensive change management and communication program, complemented by interactive eLearning modules, to ensure the seamless adoption of new security information directives within a large energy and utility organization.Delivered impactful results across multiple industries, including Healthcare, Dental, Energy & Utilities, Finance, and Banking, through successful change management, learning, and performance solutions tailored to diverse client needs.

Managed a global team whose mission was to develop talent, implement learning programs, analyze associate capabilities, and grow the early talent program for a team of 1,600 R&D associates, across the world, for the Mars Wrigley segment. Designed and developed classroom training, virtual instructor led courses, and eLearning modules for the global segment. Converted over 20 Instructor Led classes into eLearning courses during the COVID lockdown. Managed the segment's Early Talent intern and rotational associate program. In charge of campus recruiting, managing project proposals & associate placement, and delivering competency building sessions for the new associates.Partnered with Mars University to identify, design and deploy relevant R&D College agenda, training, and programs.

Designed, developed, and delivered classroom training, eLearning, blended learning, and organizational effectiveness programs to support the organizations’ strategic priorities, and leadership behaviors. Areas of focus included leadership development, effective communication, negotiation, conflict management, performance management, organizational compliance, and workplace effectiveness. Implemented the organization’s eLearning strategy and approach. Increased eLearning adoption from 787 eLearning hours in 2014, to 3,150 eLearning hours in 2017. Developed the organization’s Workday implementation learning and change management strategy, to include: change plan, communication plan, training material, quick reference guides, and task specific simulations. Delivered multiple individual contributor and manager training sessions for Germany, China, and the U.S. Business Process Owner and subject matter expert for the SAP Learning Management System (LMS). Managed the system upgrade, trained the distributed OD team, and developed end-user eLearning modules and documentation support.

Managed a training and change team responsible for creating change communication messages, change plan, training material, exercise guides, job aids, and data sheets for 52 SAP courses across multiple business streams. Created the SAP training curriculum and managed the training delivery plan across multiple locations, training over 3,500 participants covering over 28,500 training hours. Designed eLearning courses, online Quizzes, and Electronic Performance Support modules.Project Manager for the implementation of the SAP Learning Management System for the U.S. and Mexico.

Directed a six person team that conducted SAP, and other business application training across the global organization, focusing on end user effectiveness, performance improvement, and overall business process optimization. Drove the strategic direction of the team, maintained our knowledge management system, completed needs assessments, developed new training programs, and delivered training on an as needed basis.Designed and implemented a personal development process for the global I.T. business unit. Designed and implemented a trainer certification program for information technology associates.Full budget responsibility of approximately $1.8 Million.

Directed a six person team that conducted SAP, and other business application training across the global organization, focusing on end user effectiveness, performance improvement, and overall business process optimization. Drove the strategic direction of the team, maintained our knowledge management system, completed needs assessments, developed new training programs, and delivered training on an as needed basis.Designed and implemented a personal development process for the global I.T. business unit. Designed and implemented a trainer certification program for information technology associates.Full budget responsibility of approximately $1.8 Million.

Worked on a contract basis as an instructional designer and developed instructor led training material for the implementation of a new hospital clinical system called PowerChart. Facilitated several train-the-trainer classes, and multiple end-user training classes, training over 2000 patient care professionals.

Responsible for personnel administration, career development, performance reviews, and project placement for a team of 16 consultants. Duties also included business development, proposal creation, vendor selection, staff augmentation and reduction, and client consultancy. P&L responsibility of approximately $2.5M. Consultant engagements included corporate learning environment assessments, performance improvement assessments, e-learning assessments, e-learning course development, instructor led course design, change management, and change communication deployment.

Successfully managed and completed numerous SAP, JD Edwards, and PeopleSoft end-user training and change management client engagements on time and under budget. Requirements varied for each project but included needs assessments, impact assessments, change planning, change communication, end-user training plans, course material development, web-based training development, training delivery, and train the trainer classes. Developed end-user training material for Human Resources processes and applications, AS/400 systems, purchasing systems, timekeeping applications, and distribution processes and software.

Documented manufacturing procedures and wrote work instructions per ISO 9001 certification standards for U.S. Robotics. Developed a training curriculum for the implementation of a new pharmaceutical mail order system at Caremark. Coordinated a work team that conducted market research for Illinois State University’s Admissions department.

Supervised the maintenance of the company’s overall communication systems and communication equipment. Achieved the rank of Staff Sergeant E-6. Received honor graduate recognition after attending a two-week Primary Leadership Development Course.

Kept the Troop's communication equipment in working order, troubleshooting any defective system, and replacing or fixing any defective part. Achieved rank of Specialist E-4. Received two Army Achievement Medals and one Good Conduct Medal. Awarded distinguished graduate honors after completing Basic Training and Advanced Individual Training (AIT).