Card Services Specialist
CurrentAssist internal staff with questions regarding member’s accounts including Debit/Credit cards, Loan Payment Processing, EF Transfers, providing check copiesProcess and Review Member's ATM and Debit Card DisputesWork with Compliance/Fraud Prevention Department to research and mitigate debit card fraud trendsManage Online Loan Payments including processing returns and manually posting payments exceptions -Upwards to $2 million per monthEnsure members can use their debit cards while traveling by removing travel restrictionsEnsure timely delivery of debit cards to members and process special shipping requestsManage debit card inventory for credit union