As the General Manager at On Charcoal, a local Colombian cuisine restaurant, I have successfully overseen all operational functions, business strategy, and customer service for over five years. My role involves comprehensive budgeting, financial planning, and strategic cost control to maximize profitability. I have implemented pricing optimization, waste reduction, and revenue-increasing strategies. By developing and executing a social media marketing plan, I significantly grew our customer base and enhanced communication channels. Additionally, I have recruited, hired, and trained a team of 15+ staff, ensuring excellence in customer service, food and beverage knowledge, and health and safety standards. My efforts have consistently driven operational efficiency and customer satisfaction.