David Crider Email & Phone Number

Detroit, Mi, Us

Greenwich, Ct, Us

Earned repeated promotions based on performance and rapid scaling of the business—grew 4-fold from 25 to 130+ drivers during tenure—managing key account delivery programs to achieve top-ranked metrics. Hold full P&L accountability ($10M+) for regional performance spanning 4 distribution centers in 2 states, and 35+ contract carriers supporting 70+ stores in the Michigan and Northwest Ohio (Toledo) markets. Oversee daily operations planning and execution, build and maintain route schedules, monitor KPIs, and mitigate risks through immediate issue resolution. Hire, train, and mentor operations and customer service talent.➜ Improved Voice of the Customer (VOC) scores from 4.76 in 2015 to 4.89 in 2021, ranking as “Best in the Country” when it comes to the Home Depot Store-to-Home delivery program.➜ Elevated preferred-time window performance from 92.3% in 2015 to 98.38% in 2021, working tirelessly to schedule routes efficiently and address at-risk deliveries proactively.➜ Lead talent acquisition, performance management, and culture-shaping, excelling in creating a management team with exceptional attention to detail and a 100% customer-centered approach.➜ Champion process improvements to elevate performance beyond already-strong #1 ranking, taking every opportunity to learn from customers, benchmark with peers, and implement changes.

Memphis, Tn, Us

Led a large group of employees in processing 2,500+ shipments per day—largest operation at the center—overseeing 7 supervisors, 45 dock associates, and 100 drivers in ensuring on-time and damage-free transportation and delivery. Allocated workflow and tasks—throughout the team—based on manpower planning, movement of 120 trailers and 25 rail containers each day, and route structures. Monitored and capitalized on opportunities to reduce expenses, streamline processes, and increase operational efficiencies.➜ Drove improvements in all key performance indicator (KPI) areas, generating an 18% improvement in weight and load averages, while also increasing bills per hour (BPH).➜ Developed solid daily operational plans, demonstrating creativity in driving achievement of objectives, overcoming challenges, and communicating what is needed to guarantee success.➜ Managed team with a servant-leadership philosophy, cultivating employee relations, opening lines of communication, and earning a reputation as a ‘go-to’ management-level resource.

Memphis, Tn, Us

Overland Park, Ks, Us

Oversaw LTL shift operations, facilitating SOP compliance and the accurate and on-time movement of freight for industrial, commercial, and private customers. Led a team of 90 dockworkers and drivers—in a unionized environment—to maximize productivity and performance in an 88-door cross-docking terminal.➜ Recruited, onboarded, and trained associates, provided constructive feedback through impromptu and scheduled reviews, and managed disciplinary actions and promotions.➜ Allocated resources to improve on-time delivery 3%—from 92% to 95%—increasing staff motivation and empowerment through a combination of training and coaching.

Led a service operation for a heavy equipment dealership, overseeing 3 supervisors and 25 mechanics and parts drivers in executing daily projects. Allocated workflow, monitored project progress, and confirmed delivery of work within stringent quality and regulatory requirements. Supported business development and customer retention—through interactions with key accounts— including the company’s 3 largest customers.➜ Expanded recruitment tools while cutting recruitment expenses, by recognizing available tax credits to create and operate a mechanic-in-training program.➜ Drove a 50%+ improvement in mechanic productivity, creating an incentive program to motivate employees to up-sell products and services versus the previous more passive approach.

Marseille, Provence-Alpes-Cote D'Azur, Fr

As a Logistics Supervisor, held management responsibilities in coordinating the transportation of goods to 90+ locations, leading a team of 6 supervisors and 60+ drivers in meeting and exceeding clients’ expectations. Promoted to Fleet Supervisor and oversaw the allocation and maintenance of 45 tractors, 350 trailers, and 21 switchers. Planned schedules and oversaw the entire lifecycle from dispatch to delivery.➜ Reduced annual expenses $250K through effective fleet management practices, introducing a third-party vendor to manage preventive maintenance functions and avoid costly repairs.

Supervised 10 drivers and warehouse associates, established routes in 3 cities, and oversaw the on-time delivery of durable medical equipment governed by federal and state regulations.

Achieved 99% of ocean carrier deadlines—preventing 14-day delays and saving $200K+ annually—by enforcing supplier timelines and establishing non-compliance financial penalties.

Reading, Pennsylvania, Us

Served as a member of the Launch Team in bringing the procurement-to-delivery “Ford Nirvana” program to market, establishing cross-docking in 4 cities, and designing dock layouts and SOPs.