Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; direct on-time, quality delivery of HPC hardware ; manage onsite engagement- Develop and maintain contact with top decision makers at key clients; organize and team lead - Identify and solve project-related problems that are technical, business, and resource specific. Facilitate brainstorming sessions, project kick-offs, Work with cross-functional teams to identify and enact continuous improvements to the project-delivery process. - Manage expectations and day-to-day interactions with Field Support - Perform role of counselor and coach; provide input and guidance on onsite , provide leadership and support for delivery teams and staff in local offices

Provide technical support for all iOS devices such as iPhone, iPad, and iPod. Assisted customers in setting up their accounts in iTunes. Also assisted customers in updating the iOS software on their devices. Also assisted in how-to issues with the customers on their devices.• Provide 2nd level technical support to Apple Customers; create solutions to technical/application client problems and queries• Manage escalated issues, resolving where possible and routing to appropriate resource group as appropriate• Register customer information into Apple database/s; perform data entry relating to all support activities• Promote Apple hardware, software and service offerings• Process sales for Apple hardware, software and service offerings • Attend relevant product and skill courses and pass on relevant points to team members • Mentor new staff

 Provided remote support for HP servers installations, upgrade, outages and failovers Tracked trouble ticket flow and generated reports to provide quantitative data Completed virus removal and remediation

 Supported legacy Windows Operating Systems, servers, workstations and laptops Provided technical support, and troubleshooting hardware failures for contract customers with a wide range of multi-vendor computer systems, printers and thin clients Provided customer-facing professional services related to the analysis, specification, deployment and support of the SpeedPass payment solution