David Henderson

David Henderson Email and Phone Number

Strategic Business Analyst @ McMaster University
Toronto, ON, CA
David Henderson's Location
Greater Toronto Area, Canada, Canada
David Henderson's Contact Details

David Henderson work email

David Henderson personal email

About David Henderson

Self-motivated, results-driven professional with extensive experience working on mission critical projects. Key roles in product development as well as design, development and implementation of CRM, billing, IT Service Management and document design systems.Proven track record of working with stakeholders and external vendors to meet company objectives, costs, and timelines. Excellent organizational and communication skills to successfully lead cross-functional teams to deliver through collaborative approach.Key functional skills include:✔ Business Analysis✔ Business Requirements & Use Cases✔ Process Mapping & Process Re-design✔ Quality Assurance and Testing✔ Project Management ✔ Project Governance✔ Vendor Management✔ Project Management Methodologies (Waterfall, Agile)✔ Service Design and Development✔ Enterprise systems including Order Management, Billing, ITSMAvailable to discuss new opportunities in the west GTA and Hamilton areas. Please contact me at david.henderson1@gmail.com.TECHNICAL & SOFTWARE SKILLS:✔ Requirements Management & Testing: Caliber RM, Mercury QC, Jira✔ Cisco Cloud Collaboration including Webex, Jabber, IM & Presence✔ Infrastructure as a Service: Microsoft Azure and Cisco CloudCenter Suite✔ Enterprise support systems including Salesforce.com, ServiceNow, Arbor BP, BANNER CIS, Remedy✔ MS Office including MS Project, Visio, Sharepoint✔ Google Suite

David Henderson's Current Company Details
McMaster University

Mcmaster University

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Strategic Business Analyst
Toronto, ON, CA
Website:
mcmaster.ca
Employees:
13153
David Henderson Work Experience Details
  • Mcmaster University
    Strategic Business Analyst
    Mcmaster University
    Toronto, On, Ca
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  • Mcmaster University
    Strategic Business Analyst
    Mcmaster University Apr 2020 - Present
    Hamilton, Ontario, Canada
    Working within University Technology Services to help drive the implementation of key elements of McMaster's IT Strategic Plan.
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  • Telus
    Business Consultant
    Telus 2013 - 2019
    Toronto, Canada Area
    Led cross functional teams responsible for development and deployment of new business services including Cloud Services. Developed requirements, processes, enterprise impact assessments, test strategy and go to market plans. Provided support for project governance activities and participated in vendor selection. Selected accomplishments include:•Collected and documented business requirements, participated in functional design, testing, training and operational deployment of ServiceNow IT Service Management platform for Cloud Services portfolio which consolidated Cloud Services support onto one integrated platform. •Led cross functional team which developed requirements, tested, and deployed Cisco based Cloud Collaboration services targeted at small / medium business market, identifying gaps in vendor integration and working with vendors and support team to resolve. •Steered cross functional team, which developed and deployed upgrades and feature enhancements for TELUS’ Cisco based Cloud Collaboration Enterprise product, utilizing Agile methodology. •Headed team of business analysts working cross functionally to deploy Cloud Infrastructure as a Service (IaaS) solutions, evaluating ancillary projects against deliverables, determining impacts, and communicating cross dependencies to project teams and stakeholders.
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  • Telus Communications
    Manager Of Business Analysis
    Telus Communications 2008 - 2013
    Toronto, Canada Area
    Managed a Project Management Office stream tasked with development and deployment of a transformational order to bill system. Ensured new bundled market offer and its underlying products were correctly modeled and consistent across order types to ensure full life-cycle support. Selected accomplishments include:•Led team of 6 product managers and business analysts which defined business requirements, validated functional specifications, and wrote and executed test cases to validate ability to order and provide new bundled offer for new and existing customers.•Participated in strategic planning sessions with IT, vendors, and business stakeholders throughout program lifecycle which spanned several phases, including strategic discussions to re-vector project solution to Cloud-based solution utilizing Salesforce.com.
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  • Telus
    Senior Business Analyst
    Telus 2006 - 2008
    Toronto, Canada Area
    Led teams responsible for developing and deploying prioritized projects to deliver operational efficiencies. Selected accomplishments include:•Streamlined product selection in business sales funnel through designing and implementing a new Product Catalog. Outcome was replacing a 7-layer product catalog with thousands of codes with a 3-layer catalog with several hundred codes which dramatically increased sales funnel entry efficiency and report accuracy. •Defined business requirements and assessed operational and system impacts of intermodal (wireline to wireless) porting associated with introducing Wireless Number Portability. Participated in testing and business readiness, which led to successful launch.
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  • Greater Cincinnati Water Works
    Project Manager/Business Analyst
    Greater Cincinnati Water Works 2003 - 2005
    Cincinnati, Oh
    Provided business analysis and project management expertise to develop and deploy an outsourced billing and customer care solution utilizing BANNER CIS for a water utility of 35K customers. Selected accomplishments include:•Collected requirements and wrote RFP for complete re-design of letter and bill generation processes, participating in evaluating, selecting, and contracting for formatting software and print house vendor.•Project managed development and testing of document formatting and print house vendors’ deliverables. Managed issue logs, ensuring required fixes were delivered and tested.
  • Cable & Wireless
    Business Analysis Lead
    Cable & Wireless 2001 - 2003
    Dusseldorf & Munich, Germany
    Led teams responsible for requirements definition, building and testing of a pan-European order to bill platform to provide an integrated system for delivery of IP services in 9 European countries.
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  • Cable & Wireless
    Business Analyst
    Cable & Wireless 2000 - 2001
    London, United Kingdom
    Developed business requirements and processes to support European rollout of IP Services. Provided billing expertise during implementation of the Arbor BP billing system.ADDITIONAL RELATED EXPERIENCEDUTCHTONE COMMUNICATIONS, Den Hague, Netherlands, Contractor / Billing Operations LeadAERIAL COMMUNICATIONS, Chicago, IL, Contractor / Billing Systems AnalystCLEARNET COMMUNICATIONS, Scarborough, ON, Business Systems AnalystAT&T CANADA (UNITEL COMMUNICATIONS), Toronto, ON, Marketing Operations Analyst
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David Henderson Skills

Requirements Analysis Sdlc Pmo Telecommunications Business Analysis Vendor Management Oracle Project Portfolio Management Program Management Testing Business Process Cross Functional Team Leadership Change Management Product Management Business Intelligence Project Planning Business Process Improvement Management Project Management Outsourcing Pmp Integration Crm Analysis

David Henderson Education Details

Frequently Asked Questions about David Henderson

What company does David Henderson work for?

David Henderson works for Mcmaster University

What is David Henderson's role at the current company?

David Henderson's current role is Strategic Business Analyst.

What is David Henderson's email address?

David Henderson's email address is da****@****ail.com

What schools did David Henderson attend?

David Henderson attended Ivey Business School At Western University, Global Knowledge / Mcmaster University.

What skills is David Henderson known for?

David Henderson has skills like Requirements Analysis, Sdlc, Pmo, Telecommunications, Business Analysis, Vendor Management, Oracle, Project Portfolio Management, Program Management, Testing, Business Process, Cross Functional Team Leadership.

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