David Kemp Email & Phone Number

Brisbane, Queensland, Australia

Australia

As an Independent Business and Technology Consultant, I have been instrumental in helping various clients enhance their business, IT, and cybersecurity environments. My role involves assessing current states, identifying opportunities for improvement, and implementing strategic initiatives to drive efficiency and align operations with organisational goals.Key Responsibilities:• Conduct comprehensive assessments of clients' business, IT, and cybersecurity environments.• Identify opportunities for operational efficiency, cost savings, and improving cybersecurity posture.• Develop and implement strategic plans that align IT initiatives with business objectives.• Collaborate with senior leadership and internal stakeholders to understand business challenges and inform IT strategies.• Lead change management initiatives to ensure smooth transitions and minimal disruption.• Advise clients on the adoption of emerging technologies to streamline operations and enhance performance.• Ensure clients’ IT and cybersecurity measures comply with relevant regulations and standards.

Robina, Queensland

As the Director of Infrastructure and Operations at Foxtel, I led the strategic direction of enterprise technology initiatives, ensuring alignment with the company's vision. Collaborating closely with the executive team, I played a pivotal role in driving business success through technology.Key Achievements:Spearheaded a 2.5-year program for enterprise cloud transformation, migrating over 90 applications (2000 servers) and services to AWS, resulting in the closure of all enterprise data centers.Successfully oversaw the Contact Centre platform transformation to AWS Connect.Strategically managed Foxtel's COVID-19 response, enabling all IT services for remote work.Facilitated the insourcing of Foxtel's digital front end from MIT into Foxtel’s first AWS Cloud environment, delivering cost efficiencies and establishing a cloud engineering team.Accomplished a strong and positive team engagement score of over +16.

Robina, Queensland

In this role, I strategically led enterprise infrastructure and services supporting revenue operations worth $1.9 billion p.a. Managing operational expenditure for Foxtel’s Infrastructure & Operations worth more than $20 million per annum. I actively embraced new technologies, ensuring operational efficiency and cost-effective practices.Key Achievements:Identified and seized upon a key opportunity to facilitate an operational support transformation consolidating and restructuring teams, driving improved effectiveness, cost savings, and service enhancement.Successfully achieved the reduction of incidence of P1 outages which impacted the billing database from +1 per month to less than 1 per annum.Effectively advocated for better storage transformation, implementing the key initiative of consolidating 850TB+ of separate arrays into a new 3PAR array.Applied key attention to detail to consolidate and negotiate network support agreements into a new single optimal agreement which achieved $1.5 million per annum savings.

Robina, Queensland

Robina, Queensland

Robina, Queensland (Previously Austar)

• Manage IT Infrastructure supporting Foxtel's regional 700K+ subscriber base, 500 seat IP contact center and 500+ corporate users.• Lead 20 IT professionals in the technology management, service delivery and operations of the IT infrastructure teams encompassing; Desktop services, Data Systems, Network & Communications & Architecture.Accountabilities• Manage expenditure and Budget for IT Infrastructure teams totaling $10M annually. • Manage IT system integration projects to ensure seamless migration to Foxtel based systems.• Manage technology road maps and life-cycle for IT applications and infrastructure.

• Re invigoration of the call center to ensure cost savings and increase efficiencies through utilising ofkey platform benefits• Expanding vendor relationships to support telephony and IVR through external vendor andmaintenance service providers• Developing test plans for initial training and roll-out, and providing input into internal training center• Management of all LAN, WAN, Firewall and VoIP network infrastructures, WAN service links, andperimeter and network device security, including high-level troubleshooting• Designing, testing and managing WIMAX Wireless Broadband rollout to regional markets• Managing Telephony team responsible for design and operation of all PABX, dialler, call recording, SIP enabled IVR, Telephony Servers and carrier services

• Rationalisation of IT expenses through the migration of Austar’s Regional ISP network to a VirtualISP solution• Leveraging existing technology to deliver new features and services to customers, and ensurebusiness continuity and customer patronage• Managing all LAN, WAN and VoIP network infrastructures, examining cost bases and identifying costsavings through internal vendoring• Analysis of telephony costs and automated reporting/graphing of all call statistics• Maintaining a continuous focus on innovation, improvement and cost reduction whilst maintaining and delivering new services

• Leading the development and implementation of IT strategy to align the project with companystrategy and objectives• Management of engineering force responsible for delivery of project, maintaining an operational,design and architectural focus• Vendor professional service management for contracted construction work in line with timelines andkey deliverable's• Management of all LAN WAN and VoIP network infrastructures, service links and perimeter security within Austar’s Corporate and ISP network• Acting as a Subject Matter Expert to address escalated issues with the Cisco/Telco infrastructure• Management of the internal support for Austar’s H323

Canberra, Australian Capital Territory, Australia

Senior Network Architect/Specialist;• Manage design of IP network expansion• High level troubleshoot issues with packet switched infrastructure• Test emerging communications technology, and produce reports• Produce technical architecture documentation and project submission’s• Provide technical and management advice to the project cell’s and senior management.

Master'S Degree, Business Administration And Management, General

Electronic Engineering

Passed Matriculation