Trueline Infrastructure Solutions is a leading technology enabled infrastructureservices provider, specializing in design, engineering, construction, andcontracting services to the telecommunications and utility industry to buildresilient, reliable next-generation infrastructures. Trueline services establish thebenchmark for safety, reliability, and data-driven decision-making ininfrastructure project construction. With headquarters in Myrtle Beach, SC and68 satellite facilities across the country, Trueline’s services deliver progress andmodern telecom and utilities infrastructure to rural and underserved areasthroughout the United States. Trueline is backed by Grain Management,LLC, ("Grain"). To learn more, please visit www.truelineinfrastructure.com.

As the Director of People & Culture, I work directly with the leadership team to advance the people strategy and to support all of Pardon and Optimism business teams across finance, operations, brands, design, engineering, editorial, and communications. I provide guidance and support to the organization to assist in achieving optimal performance from both current and future employees to accelerate business growth and revenue. Ensure that the company has the right people, processes, and resources in place to exceed its goals. Responsible for all facets of the People Operations function inclusive of, but not limited to Talent Acquisition, new joiner onboarding, employee relations management, total rewards, compensation analysis, talent review and succession planning, and offboarding.

(NOTE: Company closed all business operations)I served as the architect of People & Culture operations and strategic direction across four distinct business lines: Avenue Multifamily Properties, A-Line Construction, Nuclear Networking, and Fund Manager, as well as the overarching corporate structure. My leadership was instrumental in pioneering the development and execution of comprehensive employee lifecycle strategies, ensuring top-tier talent acquisition, efficient onboarding, precise talent assessment, and robust learning and development initiatives.A significant achievement during my tenure was the transformation of Talent Acquisition processes, resulting in heightened hiring efficiency. Additionally, I spearheaded the launch of an advanced total rewards strategy aligned with market trends, enhancing the overall employee experience. Utilizing data analytics, I implemented a cutting-edge talent assessment framework to make data-driven decisions.Recognizing the need for optimization, I conducted strategic restructuring in three business lines, ensuring the efficient allocation of talent resources. Moreover, I initiated and cultivated Diversity, Equity, and Inclusion (DE&I) practices through active team member engagement, fostering a more inclusive and diverse workplace environment.Key accomplishments that I acquired:• Slashed time-to-fill KPI from 60 days to 25 days.• Reduced 6-month voluntary attrition by 35%.• Achieved valid performance-based bonus modeling under new market conditions.• Realized net labor cost savings exceeding $1mm.• Pioneered team member-driven programs, trainings, and events in DE&I.• Successfully delivered leadership and legal compliance content to over 30 executives.

I provided pivotal leadership and oversight to a high-performing team comprising 15 regional HR Directors and HR Business Partners, collectively supporting a globally dispersed workforce of 1,800 employees spanning 45 countries. My leadership was instrumental in crafting and executing a comprehensive human capital strategy, leveraging cutting-edge data analytics to drive the effective attraction and retention of top talent in fiercely competitive global markets.Innovation was a cornerstone of my approach, as I developed a sophisticated market compensation data analytics toolkit that empowered data-driven decision-making. I also spearheaded a transformative overhaul of new hire orientation processes, infusing them with data-driven insights to significantly enhance their effectiveness.Some of my proudest accomplishments:• Enabled first-time role benchmarking and compensation analytics for over 80 positions.• Increased 90-day new joiner satisfaction scores by 28%.• Delivered unified HR policies 30 days ahead of schedule.• Achieved a 90% positive employee Net Promoter Score (nPS) for new benefits.• Successfully rolled out Workday HRIS on schedule.

I spearheaded the expansion and enhancement of the global Talent Acquisition team, with a dedicated focus on the efficient recruitment of top-tier professionals. My role involved providing crucial support to leaders and team members across the U.S. and 23 countries, ensuring proactive engagement, effective learning and development initiatives, and strategic talent management.As part of my contributions to organizational improvement, I led the restructuring of key departmental teams in collaboration with the CFO, optimizing team dynamics and performance. Additionally, I formulated and implemented a comprehensive global leadership curriculum to nurture leadership excellence across the organization. Furthermore, I played a pivotal role in directing the creation of a dynamic Internship Program, fostering talent development and engagement at all levels.Notable accomplishments:• Decreased recruitment time from 60 days to 22 in 8 months.• Successfully completed the recruitment of critical teams within a 6-month goal.• Achieved a 20% decrease in employee relations issues and 25% reduction in involuntary turnover.• Facilitated the placement of 25 student interns in key departments.• Boosted employee participation and engagement in remote work initiatives.

I played a pivotal role in developing and managing the HR strategic plan for the Technical Operations and Digital Product Engineering teams. In this capacity, I acted as a visionary leader, driving the development and implementation of comprehensive global HR people strategies. These strategies covered crucial areas such as talent acquisition, workforce planning, total rewards and compensation, learning and assessment, and leadership development.Selected accomplishments:• Saved $10.5M in labor costs through cloud-based competency benchmarking and Amazon partnership.• Increased recruitment efforts by over 30%, resolving technology recruitment challenges.• Mitigated potential legal action on gender pay disparity and revised the total rewards strategy.• Utilized Exit Leaver data to identify and address disparities, improving leadership learning curriculum.

I served as a dedicated HR business partner for two critical sectors: global IT security and corporate/infrastructure information technology teams, collectively comprising over 1,000 employees spread across the globe. In this capacity, I expertly managed, consulted on, and coordinated all facets of global total rewards/compensation and employee development initiatives.Key accomplishments:• Successfully launched the shared service model within a 6-month timeframe.• Achieved annual savings of over $2M through strategic workforce planning.• Reduced voluntary turnover with the leadership development program.• Enhanced internal promotion rates through effective talent benchmarking.

I provided dynamic leadership to the shared services department, overseeing team managers, sourcing consultants, and service coordinators to ensure seamless operations and collaboration.One of my notable achievements was conducting in-depth research and successfully implementing a comprehensive company-wide employee rewards and recognition program, fostering a culture of appreciation and motivation.Major contributions:• Increased the productivity of the Shared Services team through strategic organizational redesign.• Decreased voluntary attrition by 10% through the new rewards program.• Fostered high inclusivity amongst team members with the DE&I initiatives.• Achieved a 15% increase in customer satisfaction rating due to team reorganization.

Director, Shared ServicesOversaw shared services department consisting of team managers, sourcing consultants, and service coordinators. Partnered with field operations leadership in developing strategies to achieve key performance metrics. Facilitated employee onboarding, integration, and engagement program for 45 customer support specialists.• Enhanced training efforts by utilizing “net promoter” data to identify specific learning topics.• Reduced voluntary attrition 10% through in-depth research, recommendations, and implementation of company-wide employee rewards and recognition program.• Led diversity and inclusion recruiting strategy, talent compliance reviews, and new employee integration.• Spearheaded creation of operations team for startup company including team recruiting, training, and managing.

I assumed a leadership role overseeing the management and development of the HR consulting team, providing strategic guidance and leadership to enhance their capabilities. In my capacity as a strategic business partner, I played a vital role in collaborating with national operation groups to align HR initiatives with overarching business objectives.One of my key achievements was orchestrating and managing a comprehensive company-wide employee engagement survey. This initiative yielded valuable insights that informed organizational improvements and fostered a culture of continuous enhancement.Key accomplishments that I acquired:• Executed an employee engagement survey, achieving an exceptional response rate exceeding 80%, surpassing industry standards.• Maintained and enhanced relationships with critical labor unions, ensuring smooth operational and personnel management.