David Nugent, Mha, Lssbb Email & Phone Number

Chicago, IL, US

Los Angeles, California, United States

• Department: Family Medicine & Psychiatry, USC Care Medical Group
• Lead and manage a multidisciplinary team of over 20 staff, including Medical Assistants, Licensed Vocational Nurses, Patient Access Representatives, and an Office Coordinator, across several departments and locations.
• Serve as the primary liaison and central point of contact between the clinics and the Departments of Family Medicine and Psychiatry at the Keck School of Medicine, facilitating effective communication and collaboration.
• Prepare and distribute detailed monthly operational reports to management and faculty, providing actionable insights into clinic performance, identifying trends, and highlighting opportunities for process improvements.

Los Angeles, California, United States

• Department: Office of Performance & Transformation, USC Verdugo Hills Hospital
• Successfully managed multiple concurrent improvement initiatives that drove operational excellence while mentoring and developing junior team members
• Facilitated hospital-wide goal-setting activities with over 50 directors and managers, fostering alignment and supporting the organization’s long-term strategic objectives
• Led a cross-functional team to resolve supply chain challenges by defining clear roles and responsibilities, documenting future-state workflows, strategically reorganizing and labeling approximately 2,000 items, and.
• Revamped the Operating Room Block Oversight Committee, including updating policies, enhancing reports, and restructuring meetings, resulting in a 14% improvement in Block Utilization

Los Angeles, California

• Department: Office of Performance & Transformation, USC Verdugo Hills Hospital
• Contributed to improvement initiatives by maintaining detailed work plans including identification of clear milestones, responsibilities, timelines, resources, budgets, and status reports
• Implemented Daily Management Systems including Huddle/Idea Boards in over 20 departments, resulting in effective communication, staff satisfaction, and the achievement of a fiscal year goal
• Supervised the Covid-19 Staff Redeployment Labor Pool, delegating tasks and assignments to individuals based on credentials, experience, shift times, and coordinating cross-training if necessary
• Led Covid-19 vaccine clinic operations, overseeing the safe and efficient vaccination of approximately 900 employees, contract staff, volunteers, and over 6,000 patients

Richmond, Indiana

• Department: Performance Improvement (formerly Lean Management)
• Leveraged Lean tools such as Value Stream Mapping, 5S, Visual Controls, Root Cause Analysis, Kaizen, Mistake-Proofing, Standard Work and Daily Management Systems to optimize productivity and reduce waste across the.
• Developed Process Maps for a new outpatient clinic to ensure optimal patient flow and efficient clinic operations
• Led preparation efforts for Epic Go-Live in the Emergency Department, training over 40 providers and staff in electronic medical record workflows

Bloomington, Indiana

• Department: Hospital Administration
• Ensured compliance with all accrediting and regulatory agencies through monitoring of quality improvement data and programs
• Distilled complex information down to its essence, enabling leaders to make timely and well-informed decisions
• Attended all internal and external events in absence of the Chief Executive Officer, including Hospital Association meetings

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Science (Bs), Healthcare Management & Policy

Activities and Societies: Healthcare Management & Policy Student Association

Copenhagen (Summer Abroad), Healthcare Delivery And Prioritization In Northern Europe