Responsible for implementing and maintaining dialer strategies while ensuring that all campaigns are in compliance with statutory and regulatory obligations and all internal control requirements. Provide technical expertise to ensure the Predictive Dialer system functions efficiently while integrating with the Inbound call system.• Perform queries, real time and historical analysis, design, coding, documentation, testing, and implementation of Outbound dialer jobs/campaigns, reports, and scripting. • Implement, manage and maintain daily operation of the dialer jobs/campaigns and services. • Monitor and adjust dialer pacing throughout the work day to maximize dialer utilization and efficiency while balancing service levels and working with appropriate support teams. • Build jobs/campaigns and have ready for execution by site start time. • Administer all jobs/campaigns on the dialer to ensure proper coverage and penetration is achieved. • Learn and adapt new technology to business processes and technical problems. • Work with Senior Vice President of Collections, Senior Director, Managers, and Collection Supervisors to design/modify necessary reporting and current business needs based on results, budget and forecasting. • Analyze processes and automate manual processes relative to dialer jobs/campaigns and phone system integration. • Work with management to assist with staffing analysis based on incoming and outbound call volumes and required outbound job/campaign volumes. • Propose and implement changes deemed necessary for the overall achievement of collection/loss mitigation goals. • Generate and distribute dialer/call results and month end reports. • Manage and support outsourcing agencies by sharing best practices and identifying areas of needed improvement, while maintaining and meeting budgeted forecasts and expenses.• Monitor and report on agent activity and behavior.• Other duties as assigned.

Oversee, direct, and coordinate Collections Department and all A/R functions for industrial bank that services Fry’s Electronics private label portfolio. • Responsible for leading and managing all areas of the Collection Department, including collections and reduction of overall bad debt portfolio, as well as meeting all staffing and budgetary goals and requirements. • Coordinate, establish, and facilitate the formulation and procedural implementation of all bad debt/credit risk type accounts.• Establish and set collection policies, procedures, and workload requirements for staff, while overseeing task, dialer, and project management. • Coordinate post charge-off collections with multiple outside third party collections agencies, and ensure that levels of collections and required due diligence are met consistently. • Monitor and evaluate the execution and status of accounts receivable; and directing and supporting collection supervisors and staff, in ensuring internal and external client and customer satisfaction and goals are achieved, at all levels. • Monitor and ensure production goals and quality of work are achieved by the staff, in meeting and exceeding all daily, monthly, and annual departmental goals. • Provide coaching and development of staff and supervisors, through formal and informal observation and monitoring, goal setting and evaluation.

Perform all aspects of the credit function; with special emphasis on detailed credit reviews for new and existing customers, using advanced financial analysis. Work closely with the sales department in order to appropriately manage the order release process. • Use technical expertise as a basis for making sound and logical credit decisions. Use advanced financial analysis to determine creditworthiness of customer base. • Assign appropriate credit lines in conjunction with objective risk determination. Understand the sales and distribution strategies, while delivering credit recommendations that balance the business needs with the financial risk of the customer base. • Resolve customer escalations (pricing, policy, process related) by partnering with key operations, credit policy and marketing personnel. Reviews status of delinquent accounts and initiates collection action by contacting accounts when appropriate. • Maintain database of past due accounts and collection efforts, along with collection metrics. Assist with account reconciliation and resolving billing issues. • Served as Project Manager for conversion to new collections system

See Attached Resume