* Developed MS Excel & Power BI application/dashboard.* Wrote and modified SQL queries involving multiple tables and data sources performing create/read/ update/delete.*Monitored daily processing/delivery operation of one or more teams, setting daily priorities and executing on service commitments.* Managed and improved productivity by analyzing daily reports, reviewed performance indicators and shared results with team members, resolving issues, locate and correct code problems and implementing best practices.* Lead, coached, directed employees to ensure commitment to stakeholders are met.

* Worked with Manager to ensure business runs efficiently by utilizing data analytic tools such as MS Excel to query, interpret data, analyze results and prepare or provided report(s).* Wrote and modified SQL queries involving multiple tables and data sources performing create/read/ update/delete functions.* Performed post-campaign analysis and reported various KPIs such as call volume drivers, transfer/escalation call rate, first time resolution etc. - reviewed performance indicators and performed data quality to locate and correct code problems.* Collaborated with team to develop business intelligence and data analytics strategy.* Automated end to end report development.* Developed bespoke MS Excel & Power BI application.* Performed

* Handled inquiries about repair, replacement, technical problem resolution and connectivity.* Analyzed issues with telecommunication equipment and/or devices associated desktop software.* Troubleshoot the required resolution; including, account provisioning, device functionality, device configuration, application support, and network connectivity.* Ensured all customers interactions were thoroughly logged within the ticketing system and took appropriate action to efficiently resolve issues from beginning to end.* Escalated internal and vendor issues to Tier 2 level support for complex customer issues.

* respond to requests for technical assistance in person, via phone, electronically* upgrade software and configure switches, hubs, computer etc.* install and configure IP phones * research questions using available information resources* advise user on appropriate action* redirect problems to appropriate resource* set up and operate different types of technological equipment* troubleshoot and solve problems related to technological equipment

Testing new game prototypes (software and hardware) for efficiency, defects and or bugsResults:* detailed reports and logging of defects/bugs;* opinions and or suggestions to better products;