David Abbott Email & Phone Number

Nashville, Tn, Us

Providence, Ri, Us

Nashville Metropolitan Area

Provide exceptional service through an Omni channel environment to make it easier for clients and advisers to do business.Communicate effectively to educate clients and branches on account services and capabilities, while maintaining 9/10 in quality feedback.Diagnose problems through active, listening, and affective questions in order to find an effective resolution.Took part in TA side by side which allowed branch reps to shadow incoming calls allowing them to see what our department does on a daily basis. LXP Accelerate Channel Pilot participant, providing feedback on the new channel to help the new accelerate classes.Assisted with the training of accelerate 3 by formatting training decks and assessments, facilitating mock calls, call shadowing and continued support while they took calls full time

Franklin, Tennessee, United States

Assists prospective students through the admissions process from the initial call to the enrollment process.Provides information to prospective students concerning the program of study, policies of the school, and general expectations for satisfactory performance.Schedules and conducts campus and recording studio tours to prospective students.Assist with open house, special projects and company functions at the school and recording studio. Schedules virtual career planning sessions and campus tours to new leads. Maintain all applications and student enrollment in HubSpot (CRM).Manage and track students' admissions progress from start to finish.Maintain the accuracy of student files and information in CRM.Assist students with finding affordable housing in the Nashville area.

Nashville, Tennessee, United States

Communicated with customers, drivers and upper management to ensure inventory was correct before the job begins. Responsible for the care on which the customers’ items are moved; ensuring proper packing and attention to detail.Facilitate and delegate with the team during the move, pack the truck and ensure all team members arrive to the job sight on time.Provided high-quality, professional moving service in a team environment.Completed necessary paperwork and documentation such as delivery and incident reports

Murfreesboro, Tennessee, United States

Interacted with hundreds of customers to help guide them in their vehicle purchase, asking questions and listening carefully.Searched our national inventory database for specific vehicles to help find the perfect match for the customer.Suggested optional equipment, features, warranties, and accessories for customers to purchase as well as, explain in detail product features and benefits.Negotiated and finished the transaction to ensure customers' needs were met to close the deal. Worked with the financing team to obtain financing, as needed.Provided outstanding communication and listening skills.

West Palm Beach, Florida, United States

Provided white glove customer service through assisting customers with scheduling orders, locating lost or delayed shipments in a timely manner. Collaborated with core team members to navigate customers’ needs and delivery optimal results.Interacted with customers, built relationships, and practiced customer advocacy.Documented and updated customer records in Salesforce.Troubleshooted and resolved issues and concerns. Average from 60-80 calls a day.

West Palm Beach, Florida, United States

Responsible for campus tours for prospective students, families, and guests during regular campus tour days, group tour visits, and private visits.Provided general office duties in Admissions, including data entry, emailing with prospective students, writing postcards, and returning phone calls.Shared personal insight of my own experiences at Palm Beach Atlantic University to prospective students, families, and guests.Exceptional verbal communication and interpersonal skills.