*Monitored and developed processes, procedures, workflows, standards, ensuring alignment with mission, values, goals and objectives while aligning compliance with applicable policies, procedures and regulations*Supported day to day operations involving work scheduling, delegation, Queue management, attendance, shift hand over and QC*Coordinated activities with other internal departments in a matrix structure while leading cross-functional and cross- departmental teams*Managed recruitment activities and initiated various performance development training programsFostered open and inclusive communication among various groups and at varying levels of the organization

Analysed and processed Mortgage Files pertaining to Estimates, Final Disclosures, Reconciliation, Income , Assets and Valuation while maintaining an above 95% quality scoreMentored and cross-trained a 60-member team and assisted Senior Management in QC checks in terms of accuracy, policy, performance, and achieving certificationSupported day to day operations - Work scheduling, assignment, delegation, QC, Queue management, hosting weekly and bi-weekly QnA sessions

Mentored and supervised 6 Team Leaders and assisted Senior Management by performing QC in terms of accuracy, policy and performanceManaged scope, KPIs, SLAs while leading & motivating teams in timely submission of deliverables, ensuring continuousimprovement of processes, and absorbing work from entities into operationsLiaised with Senior Management, Account and Asset Managers on the quality, scope and delegation of workCreated and supported business cases and services performance metrics reports

As Team Leader (Finance and Operations), supported day to day operations involving work scheduling, delegation, Queue management, shift hand over and QCManaged Parameter Driven Reports (PDR) for senior management to assess workforce performanceIncreased overall efficiency and accuracy by assisting in the creation of standardized policies and proceduresDeployed employee engagement interventions to ensure operational excellence.

As Business Manager set up Fitternity, Bangalore with the core team, from the ground upOversaw overall operations like business development, market research, category analysis, vendor outreach, pitching and closure, maintenance of process and sales sheetsManaged and mentored the team to ensure every member's deliverables were in tandem with the organizationStreamlined operations, liaised with the Head Office in Bombay to chalk strategies pertaining to operations and expansion. Worked independently and collaboratively with teams to ensure 30% growth every month.

Analyzed queries, discrepancies pertaining to Planning, Budgeting and Forecasting, while advising and liaising with ProductManagers and other concerned departmentsDetailed documentation of all cases for database consolidation for further reference of various teamsDetailed and outlined Audit, Tax and Advisory reports

Compare Relationship Associate d functional and unit expenses to prior months/years budgeted expenses for effective cost controlManaged invoices relating to AP/ AR for budget tabulation and scheduling payments with reference to calendar markupCompiled reports pertaining to invoices, expenses, revenue as well as financial / functional attributes of Work in Progress projects

As Relationship Associate to the Project Desk oversaw Lead Generation and Client ManagementCreated and tracked reports of employees working overseas and financial attributesManaged project parameters, documentation and liaising with Business Partners