1. Support all staff in Maiduguri and sub office locations with timely allocation, setup and configuration of computer systems with required software, Operating systems in adherence to ICT standards.2. Effective coordination of helpdesk tickets by providing technical assistance and processing of all IT related requests and incidents for staff devices.3. Support in internet/network/LAN/WAN administration on Cisco Meraki dashboard for optimized service performance delivery and reduced downtimes from ISPs by ensuring SLA delivery.4.Follow-up on technical escalations to resolution and closure within the acceptable timeframe and generate monthly reports for management reviews on ISPs, solar inverter systems and IT infrastructure.5. Processing of IT related services and purchase requests from documentation to transactions according to Mercy Corps standard and policy and ensure timely payment.6. Conduct awareness trainings for IT focal staff in the sub office locations on printers, internet/networking, and solar backup systems management.7. Document all IT systems, procedures and configurations and supervise inhouse maintenance (preventive and corrective) of organization laptops, printers and solar systems.8. Assist to provide effective support to end-user (mobile device management and security), IT infrastructure operations, preventive maintenance, conference room device support, field projects and inter-agency business operating strategy collaborations.9. Manage and supervise maintenance field travels for printer and solar inverter system maintenance and servicing to achieve maximum performance and durability of systems.10. Track, monitor IT assets, deploy and maintain network infrastructure, server and internet performance in the deep field office locations.11. Supervise deployment and installation of solar inverter systems as part of Mercy Corps Greening Initiative, VSAT, CCTV and satellite phones installation in the office and guest house premises.

1, As an ICT operations associate, I ensured organization data security through offline and online backup using cloud-based storage and initiating disaster recovery processes for availability in the event of emergency or loss.2. I kept a well archive and documentation of organization software and application credentials such as activation keys, and registration for future installation and upgrades.3. I conducted inhouse capacity building and hands on training for on the efficient use of IT work tools and new application release and upgrades.4. I ensured implementation of organization policy on all work tools and assets by installing up-to-date security upgrades and patches to maintain integrity.5. Assist in the roll out of new software and applications on all hardware.

•Participate in routine weld monitoring, inspections and evaluations utilizing NDT inspection methods (Ultra-Sonic and Radiographic X-ray films) while adhering strictly to the acceptance and rejection criteria.•Engineering Piping Instrumentation Design and Interpretation.•Supervision of instrument and material quality checklist before and after use.•Maintained accurate asset management system and documentation at office level.•Adherence to organizations ICT policies and procedures, handbooks and guidelines.•Ensured anti-corruption, transparency and cost efficiency principles in all processes.•Maintained an accurate asset register and ensure all items are properly tagged.•Ensured proper handover, including signatures for all mobile devices.

1. During my period as an ICT technical support, I conducted capacity building on the use of Autodesk AutoCAD application for seamless work productivity in site survey.2. Installation of software, analyzed functionality, configured, and tested customer computers.3. Supported a wide range of IT products and software applications such as Microsoft Office suit, personal productivity applications and system utilities.4. Participated in IT orientation program sessions for new employees and hires on IT policy and standards to ensure compliance.5. Set up audio-visual devices for office use, conferences, meetings, and presentations.