Work managing the operations of the Laboratory Information Management System (LIMS) and Microsoft 365 Domain and Active Directory for a burgeoning high complexity lab with a current operational focus on genetic testing. I currently manage an international team tasked to train technicians in the use of our testing intake software. Along with this responsibility, I conduct troubleshooting for our network of technicians across the country as well as on the systems in the lab.Additionally, I develop automation tools to increase the efficiency of day-to-day tasks, manage VoIP devices, and troubleshoot and solve system issues utilizing a root cause analysis approach.Lastly, I take the ideas envisioned by the CEO and create an actionable plan transforming them into reality.

• Assisted customers with TurboTax software operation and tax questions during peak season.• Documented resolution process in Salesforce CRM while engaging with the customer.• Maintained high customer service reviews throughout the season.

Work with healthcare analysts specializing in reporting and business intelligence to solve technical problems and promote success at their respective organizations. Solve technical problems in the codebase using MUMPS and within customer's databases using SQLManage projects across customers to incorporate best practices in data governanceWorked with an interdisciplinary internal team to create a working repository for reporting guidelines and solutions available for COVID-19 vaccine administration.

Provided care for a nonverbal and nonmobile special needs child. Responsibilities included bathing, gtube feeding, dressing and changing diapers to maintain a high quality of life for the child.

Established and operated a successful mobile device repair business, specializing in diagnosing and fixing hardware and software issues for a diverse range of mobile devices.Maintained high customer satisfaction and loyalty through timely service, effective communication, and efficient repair.

Senior Capstone as part of my undergraduate degree. An NDA was signed.Worked with a team of undergraduate engineers to develop a novel medical device in accordance with ISO standards and FDA regulations for a specialized healthcare professional.The engineering design process was followed throughout the course of the project. Experience with Gantt charts, Bill of Materials, work breakdown structures, and weekly meeting minutes and agendas. Drafted documents such as a project definition, detailed design report, test plan, and a final project report.The device was programmed in C, component housing designed in SolidWorks, fabricated with a 3D printer, and custom PCB was designed.

As part of the LSAMP SRA program, I was able to work in an NIH-funded lab under Dr. Reza Avazmohammadi at a separate institution and present my findings at the end of the program.Conducted mechanical testing on heart muscle samples using a biaxial tissue testing device run on LabVIEW. Samples were then plated for imaging after which I used MATLAB image processing to characterize fiber orientation and collagen composition of infarcted heart tissues using a program I contributed to.

Conducted data analysis and data entry required to transcribe important information from available research grants into an easily readable format. Met with a team on a regular basis to exchange ideas and propose improvements to the grant requesting process.

Worked in Dr. Shashank Sirsi's lab on image-guided drug delivery using ultrasound. Utilized SolidWorks to complete a model that was used for conducting the tests.

Engaged, and directed photoshoots in various settings such as weddings, parks, and inside a studioCommunicated and effectively sold ideas to clients during the sales of photography packages.